Jr. Call Centre Analyst to support personal and commercial lines for a major insurance client - 2565
S.i. Systems
Toronto, ON-
Number of positions available : 1
- Salary To be discussed
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Contract job
- Published on August 20th, 2024
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Starting date : 1 position to fill as soon as possible
Description
Position: Jr. Call Centre Analyst to support personal and commercial lines for a major insurance client - 2565
Duration: 6 months with possible extension
Location: Hybrid (Markham)
Job ID: 2565
• Contact Center Hours are Monday - Friday 8am - 8pm
• Shift is scheduled for 8hrs (7.5 hrs paid)
• Core shifts are based on tenure and business needs
Must haves:
- 1+ yrs exp in a contact/call center role
- 1+ yrs customer service experience (telephone)
Nice to haves:
- French bilingual
Accountabilities:
• Provide first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
• Interpret and identify the customer’s needs and respond appropriately and professionally.
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
• Take ownership of customer relations through service and commitment to follow through.
Requirements
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