Jr. Call Centre Analyst to support personal and commercial lines for a major insurance client - 2565

Position: Jr. Call Centre Analyst to support personal and commercial lines for a major insurance client - 2565

Duration: 6 months with possible extension

Location: Hybrid (Markham)

Job ID: 2565

• Contact Center Hours are Monday - Friday 8am - 8pm

• Shift is scheduled for 8hrs (7.5 hrs paid)

• Core shifts are based on tenure and business needs

Must haves:

• 1+ yrs exp in a contact/call center role
• 1+ yrs customer service experience (telephone)

Nice to haves:

• French bilingual

Accountabilities:

• Provide first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.

• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.

• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.

• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.

• Interpret and identify the customer’s needs and respond appropriately and professionally.

• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.

• Take ownership of customer relations through service and commitment to follow through.