Junior Bilingual Service Desk Analyst to provide first-level support for hardware and software issues for a crown corporation client
S.i. Systems
Calgary, AB-
Number of positions available : 1
- Salary To be discussed
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Contract job
- Published on February 27th, 2025
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Starting date : 1 position to fill as soon as possible
Description
Our valued crown corporation client is seeking a Junior Bilingual Service Desk Analyst to provide first-level support for hardware and software issues.
8-month contract, on-site in Calgary, AB. 7.5 hours/day, Monday to Friday.
As the successful candidate you will provide bilingual first and second level support on technical issues on-site, by phone/MS Teams and email to internal clients and external Financial Institutions.
Responsibilities:
- Provide first-level investigation and diagnosis for hardware and software issues;
- Log all user interactions (incoming and outgoing) into the call-management system;
- Install, move or set up, and provide ongoing support and troubleshooting assistance to all employees for desktop, laptop and/or peripherals;
- Provide deskside support for calls that cannot be resolved over the telephone or via remote management;
- Deliver the highest quality of customer service to the users within service levels
- Participate in the creation and ongoing maintenance of a knowledge base on technical issues.
Must-Have Skills
- Relevant experience working in an IT service desk or operational environment
- Advanced verbal and written communication skills in both English & French
Requirements
undetermined
undetermined
undetermined
undetermined
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