Junior HR Customer Service Administrator to provide Tier 1 support for a variety of HR inquiries via phone and email (2555)

Our large Calgary agriculture client is hiring a Junior HR Customer Service Administrator to provide Tier 1 support for a variety of HR inquiries via phone and email (2555)

*Candidates must be local to Calgary and willing to work 5 days per week in the office*

Must Have:

• 2+ years’ experience in a Customer Service role
• Experience managing a high volume of calls per day (25+ requests)

Nice to Have:

• Experience with HR Administrative Support
• Experience with ServiceNow ticketing system
• Experience with SAP SuccessFactors or similar ATS

Responsibilities:

• Act as the first point of contact for all North America and Canada employees and HR colleagues by ServiceNow cases or Phone Support (HR inquiries pertaining to HR Policies & Procedures, Pay, Benefits, Leaves and Retirement etc)
• Respond to an average of 25 inquiries per day, providing accurate and timely support within agreed SLA and KPIs
• Identify complex issues that require further investigation or specialist support and route them to the appropriate HRSC department.
• Provide support and educate employees on the use of systems such as Success Factors (myHR), Employee Self Service, Emp Center, EZ Labor, Workforce, or third-party resources including Equifax (i.e. navigation, functional assistance
• Maintain effective and accurate information received into the HRSC via case management/call tracking system
• Manage and maintain employee files, electronic and physical hard copy format
• Safeguard employee privacy where appropriate, including confidentiality and protection of sensitive information