Learning Designer to support the Contact Center Renewal project and the Change Enablement & Learning team

Our public sector client is looking for a Learning Designer to support the Contact Center Renewal project and the Change Enablement & Learning team.

6 month contract; Hybrid model; two days onsite and three days remote

Must Haves:

• 4+ years experience in a Learning Designer role
• Hands-on experience designing storyboards; preference with Articulate
• Curriculum planning and Learning needs assessment

Nice to Haves:

• Public sector experience

Responsibilities

Learning Solution Development:

• Develop the learning strategy and plan
• Facilitates the reviews and approvals of the learning strategy and plan
• Develops eLearning, job aids, videos, webinars/webcasts, and instructor-led training

Course Maintenance:

• Maintains, improves and updates existing course materials as needed.

Training & Delivery:

• Provides training and guidance to instructors and facilitators

Needs Assessment:

• Develops learning needs assessment and design processes, methodologies and frameworks
• Conducts training needs analysis to inform learning requirements
• Identifies and presents recommendations for learning solutions to address performance gaps
• Partner with the Change Management team

Learning Solutions: -

• Selects and applies appropriate instructional design models, learning theories, strategies, principles and media
• Develops instructional materials, job aids, work tools, and other resources as required for learning initiatives (including eLearning, instructor-led training, and webinars).
• Plans and develops measurement and evaluation strategies to assess the efficiency and effectiveness of learning solutions on learner performance.

Advisory:

• Delivers best practice curriculum advisory services and makes recommendations for appropriate instructional strategies and media that support teaching and learning outcomes in a range of formats
• Provides coaching and guidance to the instructional design team.