Senior Business Analyst to map business processes to provisioning services on an ITSM project for a public sector client
S.i. Systems
Ottawa, ON-
Number of positions available : 1
- Salary To be discussed
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Contract job
- Published on November 21st, 2024
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Starting date : 1 position to fill as soon as possible
Description
Our valued public sector client is hiring two Senior Business Analysts to map business processes to provisioning services on an ITSM project.
Background:
The organization is in a tools agnostic state. They are in the process of revamping their ITSM processes and will need help in the following areas of focus; service catalogue rationalization, IT Service pipeline, and provisioning services.
Tasks:
- Map new business processes for provisioning services.
- Provide expert knowledge and develop documentation statements of requirements for ITSM project.
- Support the Information Technology Service Management (ITSM) data collection and analysis of business requirements.
- Track project updates using Azure DevOps.
- Analyze technologies for accessibility in accordance with the Government of Canada Guideline on Making Information Technology Usable by All.
Must Haves:
- Business Analyst - 10+ years
- ITSM - 5+ years
- Secret Clearance
Nice to Have:
- Azure DevOps - 2+ years
- ITIL Certification
Requirements
undetermined
undetermined
undetermined
undetermined
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