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Senior Business Analyst to map business processes to provisioning services on an ITSM project for a public sector client

Ottawa, ON
  • Number of positions available : 1

  • To be discussed
  • Contract job

  • Starting date : 1 position to fill as soon as possible

Our valued public sector client is hiring two Senior Business Analysts to map business processes to provisioning services on an ITSM project.


Background:

The organization is in a tools agnostic state. They are in the process of revamping their ITSM processes and will need help in the following areas of focus; service catalogue rationalization, IT Service pipeline, and provisioning services.


Tasks:

  • Map new business processes for provisioning services.
  • Provide expert knowledge and develop documentation statements of requirements for ITSM project.
  • Support the Information Technology Service Management (ITSM) data collection and analysis of business requirements.
  • Track project updates using Azure DevOps.
  • Analyze technologies for accessibility in accordance with the Government of Canada Guideline on Making Information Technology Usable by All.


Must Haves:

  • Business Analyst - 10+ years
  • ITSM - 5+ years
  • Secret Clearance


Nice to Have:

  • Azure DevOps - 2+ years
  • ITIL Certification
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Requirements

Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined