Senior IT Systems Specialist to provide Tier 3 support and optimize system performance.

Senior IT Systems Specialist to provide Tier 3 support and optimize system performance.

Location: Markham - Hybrid role (3 days in office AFTER 3 month probation period)

Full Time Permanent

Responsibilities:

• Installation, configuration, and maintenance of servers, networks and other critical IT infrastructure.
• Perform regular updates and patches to maintain system security and functionality.
• Monitor system performance, integrity and reliability, ensuring optimal functionality and minimal downtime.
• Maintain documentation of system configurations, procedures, and changes.
• Implement and maintain backup and recovery solutions to safeguard against data loss.
• Conduct performance tuning and optimization of systems to enhance efficiency.
• Analyze system logs and identify potential issues for proactive resolution.
• Recommend automated approaches for system administration tasks.
• Ensure compliance with company policies and industry standards.
• Implement and manage security protocols to protect the company’s assets from threats such as cyber-attacks, viruses and unauthorized access.
• Troubleshooting and problem resolution.
• Mentor Junior Systems administrators.

Must Haves:

• 5+ years of Tier 3 support experience
• Windows Server 2022, VMWare, M365, SharePoint, Intune, MDM & Azure cloud.
• Basic networking for troubleshoot & Azure networking
• Scripting: Power shell & SQL
• RMM: Ninja

Certifications:

• Azure Administrator Associate
• MCSE (Microsoft Certified Systems Engineer)
• CCNA (Cisco Certified Network Associate)

Nice to Have:

• Knowledge of AI
• Manufacturing/Engineering background, industry experience