SR Application Support with Dynatrace experience to support a deployment project

Our client is seeking a SR Application Support with Dynatrace experience to support a deployment project

Position Type: 6-month contract (possibility of an additional 6-month extension)

Location: Preferably Edmonton, Alberta, with 1-2 days per week onsite; remote candidates will be considered.

Start Date: December 6, 2024

Closing Date: November 29, 2024, 4:00 PM

• 6+ years of hands-on experience with implementing and managing the Dynatrace platform.
• Dynatrace Master Certification.
• At least one engagement where the candidate led a team responsible for deploying and configuring Dynatrace.

1. Additional Certifications and Skills:

• Health Checks: Performed proactive health assessments of customer environments to ensure Dynatrace usage, adoption, and growth.
• Reporting: Built Dynatrace reports based on application tagging.
• Product Recommendations: Advised customers on Dynatrace product enhancements.

1. Operational Projects:

• Created web apps and automated reports.
• Supported Dynatrace One and ACE Services with projects and tasks.

1. Technology Proficiency:

• Installed Dynatrace One Agent on Linux, Windows, Solaris, and AIX systems, as well as SQL and Oracle databases.
• Implemented Dynatrace across OCI, Azure, and GCP cloud platforms.

1. Performance Optimization:

• Conducted end-to-end Dynatrace APM implementation.
• Developed performance test scripts using protocols like HTTP/HTTPS.
• Analyzed application performance using Dynatrace APM.

1. Teamwork and Support:

• Experience as a team member working with production support teams, providing solutions to operational issues.
• Good knowledge of Dynatrace AppMon.

1. Communication and Collaboration Skills:

• Strong written and verbal communication.
• Emotional intelligence, adaptability, flexibility, and problem-solving.

• Deploy and support Dynatrace instance in collaboration with the Operational Support team.
• Ensure proper configuration, implementation, and optimization of the Dynatrace platform.
• Provide recommendations and proactive measures to enhance performance monitoring and usage.
• Collaborate with teams to develop and automate reports and dashboards.
• Support daily operational tasks and contribute to projects in collaboration with internal and external stakeholders.
• Assist in troubleshooting and production support using Dynatrace APM tools.

• Interview Timeline: Conducted after the closing date.
• Start Date: No later than December 6, 2024.