Sr. AI Technical Lead specializing in Contact Centre optimizations - 130225-195506
S.i. Systems
Toronto, ON-
Number of positions available : 1
- Salary To be discussed
-
Contract job
- Published on March 5th, 2025
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Starting date : 1 position to fill as soon as possible
Description
Duration: 1 year (possible extension)
Location: Hybrid Toronto
JOB ID: 130225-195506
Our Financial Services Client is in need of a Sr. AI Technical Lead specializing in Contact Center optimizations
The Role
Our Financial Services client is enhancing and optimizing their Contact Center practice including initiatives focused on: data efficiency, Salesforce integration/optimization, and AI tool implementation.
Must Have:
- 2+ years experience as a Technical Lead
- Driving deliverables, leading and mentoring teams
- Microservices architecture
- 7+ years experience as a software engineer Java (Spring Boot) in an agile environment
- REST concepts, XML and JSON data formats
- Test Driven Development (TDD), Unit Testing Frameworks, GIT
- Continuous Delivery, JIRA/Confluence
- 2+ years experience with Contact Centre tech, and AI
Nice to Haves:
- Development of cloud native apps
- Experience with "The twelve-factor app" methodology
- Banking or Financial Services experience
Requirements
undetermined
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undetermined
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