Sr. IT and Technology Operations Manager to oversee software systems and software development teams for a leading retail client

Our valued client is looking for a Sr. IT and Technology Operations Manager to oversee software systems and software development teams for a leading retail client.

This is a full-time, permanent position in Ottawa, ON. The role is 100% on-site.

Tasks include:

• Manage & mentor a small (8-10) dynamic software development team, ensuring alignment with business goals
• Enterprise Software Management: Oversee and optimize the use of key enterprise systems such as Salesforce Commerce, Salesforce Marketing, NetSuite, Manhattan Scale, and Talkdesk
• IT Operations: Lead the management of network infrastructure, cloud services, and security protocols, ensuring optimal performance and reliability
• Project Management: Drive technology projects from inception to completion, including software development, system integrations, and network upgrades
• People Management: Lead a team of IT professionals, fostering a collaborative and productive work environment. Report on productivity, projects, processes
• Technical Expertise: Utilize your hands-on experience in network and cloud certifications to support and guide your team in troubleshooting and system improvements

Must have:

• Prior experience managing IT operations in smaller or startup environments, where wearing multiple hats is the norm
• Experience working with & coordinating managed services teams
• Strong understanding of network infrastructure, cloud services, and security protocols
• Experience in leading IT projects, including software development and system integrations

Nice to have:

• Experience in an e-commerce environment
• Development background (C# .Net)
• Network and cloud certifications (e.g., AWS, Azure)