Sr. IT Infrastructure Analyst to consult, deploy, and support technology vendor products and solutions for a large insurance client - 5144

Sr. IT Infrastructure Analyst to consult, deploy, and support technology vendor products and solutions for a large insurance client - 5144

Duration: 4 months (possibility for extension)

Location: Remote (Ontario)

*ERC Required

The Senior Desktop and Mobility Engineering analyst is a multifunctional team player, client advocate and solution designer. Analysts solve complex business problems using industry leading technology tools and innovative design approaches, focused on productivity and collaboration to deliver world class end user experiences. As subject matter expert, product steward and technical lead, they are information technology thought leaders that design, consult, deploy, support, and maintain an array of technology vendor products and solutions.

For this role we require an expert in cloud and virtual environments.

Must Have Skills:

• 7+ years of experience as an Technical/Infrastructure Analyst working with in desktop management and mobile device management
• Windows 10 and 11
• AirWatch, Intune, Android, iOS, Blackberry OS
• Experience with FIM/MIM (Forefront Identity Manager/Microsoft Identity Manager), Azure Active Directory (AD), AADC (Azure Active Directory Connect)
• Experience with cloud technologies: Citrix, VMware, AWS, AWS workspace, Azure\Entra ID
• Expert understanding of PC hardware integration processes, procurement and deployment
• Insurance/Banking industry experience

Nice To Have Skills:

• University degree/college diploma in related discipline(s) or equivalent work experience
• Experience with eMail and collaboration services including IBM Domino, Microsoft Exchange,
• Familiarity with integrating Enterprise EMessaging platforms (Lotus Notes, MS Exchange) for mobile environments

Job Responsibilities:

• Help create new FIM/MIM rules.
• Resolve end user tickets with authentication issues.
• Accountable for the design and delivery of scalable, cost effective, secure technology solutions for end user computer platform and infrastructure services that align with the global technology roadmap
• In the functional role of product steward, accountable for a suite of desktop applications that extend platform capabilities, ensuring that these products are maintained current with the vendor’s product roadmap and aligned with the requirements of the business
• In the functional role of technical lead, build, validate, test and document solution designs and ensure operational transition through formal and informal knowledge sharing, using industry standard techniques.
• Develop and maintain design specifications that meet technical, functional and non functional requirements and conform to service definition, geographical requirements, and architecture & security standards
• Design and develop infrastructure solutions that enhance the management, stability, security, disaster recovery and cost effectiveness of the global end user computing environment
• Maintain documentation on all technical services and solutions in compliance with accepted service design standards
• Communicate frequently and effectively with client service peers; client interaction is key to managing expectations, assessing needs, and customizing solutions
• Work with operational support teams to collect, analyse and report on incident and problem data with a view on continuous improvement, and capacity management