Sr. Service Representative to support Payment Operations for a large banking client - 68494

Sr. Service Representative to support Payment Operations for a large banking client - 68494

Duration: 10 months

Location: Hybrid (Mississauga - one day in office per week)

Fulfill routine and occasionally non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or audit/ reconciliation activities efficiently and effectively in accordance with Bank and industry standards, focusing on up to a one-month time horizon. Follow procedures to resolve standard and relatively straightforward internal business partner and/or external customer inquiries/ requests and issues, referring non-routine issues to more senior team members and/or manager.

Must Have Skills:

• Experience as a Service Representative
• Data entry experience
• Banking/Fi exp

Nice To Have Skills:

• Call center experience
• Exp with Wire Payments processing in Canadian dollars, US dollars and Sundry Foreign currencies (i.e.: EUR, GBP, CHF, etc.)

Job Responsibilities:

• Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
• Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures.
• Record and verify data for fulfillment and/or further handling.
• Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines. Follow-up with other business units to ensure issues are resolved.
• Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis.
• Resolve escalated work or issues from more junior staff, as appropriate.
• Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in testing and implementation of projects and new/ revised products/ services or processes.
• Provide on-the-job assistance and training to others, as requested.

Additional Information:

• There may be a requirement to periodically work extra hours as dictated by the business.*
• Will be required to work on statutory holidays and/or follow US holiday schedule as applicable.*
• The job also involves talking to the Customers on the phones.*