Tier 2 IT Support Specialist with Intune, AutoPilot, Entra ID and Office 365 Admin Portal experience

Our Calgary client is looking for a Tier 2 IT Support Specialist with Intune, AutoPatch, Entra ID and Office 365 Admin Portal experience

Looking for candidates that are ok with 5 days on site, staggered shifts and on-call rotation.

Must-Haves:

• 8+ years of Windows Desktop and Application Support experience.
• Experience with endpoint management tools like Intune, AutoPilot, AutoComplete, and PatchMyPC.
• Experience with PowerShell scripting for automation, auditing, and system changes.
• Experience with Active Directory, Group Policy Management, and Microsoft 365 Admin Center.
• Experience with Microsoft Office 365 Admin Portals for tenant and service administration.
• Experience with Cisco Meraki platform and TCP/IP stack understanding.

Nice-to-Haves:

• Project management experience in mid-sized organizations.
• Azure application registration and MFA/SSO configuration expertise.
• Strong technical documentation skills for training and operational use.

Responsibilities:

- Implement IT solutions for seamless business operations and system optimization.

- Guide and support technical staff, fostering continuous improvement in problem resolution.

- Develop and document operational processes to enhance service delivery.

- Engage with cross-functional teams to resolve escalated incidents and ensure compliance.

- Perform after-hours on-call support as part of a rotation.

- Maintain security standards through patch management, MFA enforcement, and Azure app oversight.