Associate Systems Engineer - (Endpoint Management)

Why you’ll love Softchoice:

Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness, where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone, to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

The impact you will have:

Softchoice is reimagining the role we play in our customers’ lives, and we are seeking great people to strengthen our customer centric culture.

In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable.

As an Engineer on the Endpoint Management team within the Professional Services organization, you will have the opportunity to help lead the service delivery functions related to the setup, configuration, and administration of Microsoft and Apple endpoints (mobile and desktop) for our valued enterprise and public sector clients.

What you’ll do:

• You will support the Engineers on endpoint management projects, which would include upgrades, installations, configurations, migrations, security enhancement, administration, policy development, and user training. This will require a technical understanding of Microsoft System Center Configuration Manager (SCCM), Microsoft Intune, and Apple Device Support and Management.
• You will work closely with co-workers (internally), end-users (externally), and vendor representatives (Microsoft and Apple) on the installation, configuration, and troubleshooting of endpoint management environments, in accordance with contract SLAs
• You will help to provide technical guidance and direction to Technicians on the team, in efforts to enhance and develop their expertise, experience, and skill set
• You will have a hunger for learning, and take advantage of the opportunities to pursue relevant certifications and training in endpoint management technologies from Microsoft and Apple.
• You will be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.
• You will have the opportunity to work in a highly visible customer-facing role.
• You will have the chance to use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.
• You will do this by staying on top of new trends and technology updates
• You will also continually fine-tune your delivery, adoption, and problem-solving skills along the way

What you’ll bring to the table:

• A curious mindset, willing to ask the right questions to provide customers with the best possible solution
• A problem solver with the capability to uncover & address the root cause of an issue
• A proactive work ethic that puts responsiveness to customers first
• Passion for building strong relationships with customers and driving great CX
• Minimum of one year’s experience in a technical role (Technician) in a professional services capacity, or 3 + years of related industry experience.
• Computer Science / Information Technology degree or diploma. Equivalent industry experience is a plus
• Certifications to include: Azure and Active Directory Fundamentals, Microsoft SCCM (System Center Configuration Manager), Windows 11 upgrades, and iOS / macOS system experience for device management

Some reasons why our people love working here:

• Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years.
• Softchoice has been certified as a Great Place to Work in the United States for several years.
• We offer meaningful work that drives professional development.
• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
• We offer an opportunity to build a career in the technology industry.
• We have raised over $3 Million through our team member run charity Softchoice Cares.
• You will have the opportunity to take an ownership position here at Softchoice.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require an accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to work with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all candidates and team members. With that in mind, we have implemented virtual interviewing for all candidates. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will most likely be doing the same.

For team members joining Softchoice, you will be onboarding remotely. Rest assured, offering a human and inspiring onboarding experience is our top priority.

Prior to commencing employment:

Completion of a satisfactory criminal record check, education verification and reference checks are required for employment.

EoE/M/F/Vet/Disability