Solutions Development Specialist

Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

Do you have a strong desire to lead the charge in shaping the future of technology solutions? Are you eager to collaborate with cross-functional teams, champion innovation, and drive real business impact? If so, we have an exceptional opportunity for you to take on the role of Solutions Development Specialist.

In this pivotal role, you will be at the forefront of our Managed Service technological evolution. Your core responsibilities encompass bridging the gap between business and technology, ensuring that our services meet stringent requirements, establishing efficient processes and frameworks for delivering top-notch solutions and planning and executing solution development frameworks. Your guidance will be instrumental in positioning our organization for success in a fast-paced and dynamic managed services environment.

What you will do:

• Assist in documenting service delivery requirements (process and business).
• Serve as the primary liaison between project teams, engineers, architects, and business stakeholders, ensuring cohesive communication and collaboration across all aspects of the project.
• Lead solution development framework planning and management activities with a focus on proactive problem-solving and innovation.
• Plan and support the testing and quality assurance process to maintain high delivery standards.
• Work with architects and engineers to ensure solutions meet business and technical requirements.
• Work with other internal and external teams as the conduit for the Solutions Development team.
• Collaborate with internal stakeholders to gather and integrate employee and customer feedback into the continuous service improvement (CSI) processes.
• Develop, deliver, and support training plans, materials and resources for team members aligned to business needs and project objectives.
• Foster a dynamic and collaborative team environment where all stakeholders are engaged and motivated to achieve project objectives.
• Work with existing Operations and Delivery teams to create and maintain current knowledge articles and process documentation as an output of solution development, NSI and CSI.
• Lead strategic planning, executing, and developing operational policies for managed services that align with industry standards.

What you bring to the table:

• 5+ years of experience in project management, particularly in complex environments.
• 3+ years’ experience delivering large and complex projects - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables, and unblock teams to land business impact.
• Project Management Professional (PMP) certification is required.
• Experience with diverse project management methodologies, adapting them to suit various projects.
• Knowledge of cloud technologies and service development concepts.
• Strong understanding of services and solutions delivery models.
• Strong analytical and problem-solving skills.
• Strong business analysis, planning abilities, and strategic vision.
• Ability to understand and address customer and business needs.
• Excellent communication and interpersonal skills with a talent for building rapport and driving consensus.
• ITILv4 and Agile certifications are not required, but valuable.
• Strong organizational skills, attention to detail, and an ability to navigate complex project landscapes.
• Self-interest in maintaining updated knowledge with technology (industry) best practices.
• Ability to work independently with minimal supervision.
• Proven ability to be a 'go-to' person within the organization, recognized for your ability to bring people together and lead them toward common goals.
• Fundamental cloud certifications are not required, but valuable.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 19 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6165
EoE/M/F/Vet/Disability