Logistics, Order Processing and Customer Service Coordinator

Soluroc is a fast-growing manufacturing company (with 4 plants and 160 team members) based in Quebec, with international customers and manufacturing facilities in Quebec and Ontario. We aim to become the leader in our industry, and are investing heavily to achieve this. As such, our team members are regarded as the main driving force behind our company, and we are committed to ensuring that every day they can come and participate in our growth and develop in complete safety, that every means will be put in place to prevent any accidents, and that their working environment will be risk-free for their health.
Our mantra is: one team, one mission: customer first. This principle reflects our priority of placing our external customers, as well as our internal customers (our team members), at the heart of our decisions and actions, making this our main competitive advantage.

Role objective
We are looking for a bilingual, structured and dynamic Logistics, Order Processing and Customer Service Coordinator. You will be responsible for managing orders, coordinating transport, customer service and optimizing logistics and production processes.

Responsibilities
1. Order management and customer service
- Receive, process and follow up customer orders.
- Maintain effective communication with customers and internal teams (sales, production, warehouse).
- Manage order modifications, priorities and emergencies.
- Provide quality customer service in French and English.

2. Logistics and transport
- Plan and coordinate shipments in collaboration with carriers.
- Organize deliveries according to production constraints and customer deadlines.
- Manage logistics documentation (purchase orders, invoices, packing slips).
- Ensure compliance with transport safety and compliance standards.

3. Production planning and operational follow-up
- Work with the production team to ensure manufacturing deadlines are met.
- Optimize inventory management and anticipate raw material requirements.
- Identify and resolve supply chain issues.

4. Optimization and project management
- Participate in the optimization of logistics processes through Industry 4.0.
- Update and improve inventory management.
- Contribute to the continuous improvement of existing systems and tools.

Profile required
- Degree in logistics, administration, operations management or related field.
- 3 to 5 years' experience in logistics, customer service or production coordination in a manufacturing environment.
- Mastery of IT tools: ERP, order management software, Excel, Office suite.
- Bilingualism (French and English) required to interact with customers and suppliers.
- Experience in an industrial or heavy industry sector (an asset).
- Excellent organizational skills, ability to manage multiple priorities and solve problems quickly.

What we offer
- Competitive salary based on experience (between $65,000 and $75,000);
- Group insurance and benefits;
- Dynamic, collaborative and solution-oriented environment;
- Opportunities for career development and ongoing training.
Are you motivated, ready to take on new challenges and work in a dynamic environment? Send us your application today!