Manager - Customer Renewals, Americas
SOTI Inc. North America
Mississauga, ON-
Number of positions available : 1
- Salary To be discussed
- Published on November 7th, 2024
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Starting date : 1 position to fill as soon as possible
Description
Who We Are
At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done.
What’s in it for you?
The People - From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation, and fun.
The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!
The Technology - You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.
What You'll Do
Direct the design, communication and execution of SOTI’s Americas customer renewal strategy, in order to drive successful renewal outcomes and increase retention
Own Americas renewals forecast and remain up to date on risks and trends; communicate early in order to address challenges and/or seize opportunities to improve outcomes
Regularly present renewal progress and insights with command at the account level to senior leadership
Build and refine renewals operations, identifying opportunities for improvement in overall tools, policy and process to create process efficiency and less friction for customers.
Communicate and manage renewal and expansion targets for team members’ expanding portfolios across different segments and regions; ensuring regional alignment and focus on activities that support customer retention and product fit
Collaborate with senior leaders and stakeholders in Customer Success and Sales in order to optimize and deepen customer relationships; together identify renewal opportunities and adjust strategies as needed
Act as key escalation point for Renewals Team to ensure a seamless end to end renewal experience, working directly with customers on high priority escalations to address concerns, resolve issues and deliver win win renewal outcomes
Lead, coach and develop a high performing team to engage in renewal planning and execution; foster team culture of collaboration, achievement and continuous learning
Experience You'll Bring
Demonstrated experience in Sales/Business Development and Customer Renewals, with proven ability to lead teams and achieve results - minimum 3 years of experience
Demonstrated quota-carrying experience with direct responsibility for a team’s revenue targets
Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
Accountability: holds self and others accountable to meet commitments
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
Builds inclusive, cohesive teams which apply diversity to achieve common goals
Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
Challenges and supports others to create results but also develop new capabilities.
Successfully develops the capacity and capability of team and individuals on the team
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Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
Requirements
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