Partner Success Manager

• Prepare and send quotes to customers via Salesforce.
• Process orders and invoices accurately and timely
• Support the Account Manager and other sales staff with their daily tasks and responsibilities.
• Support perpetual cloud licenses and ensure a smooth transition for customers.
• Help with support ticket escalations and follow up with customers until resolution.
• Act as an out-of-office back up for the Senior Account Manager and other sales staff
• Coordinate with other departments such as marketing, product development, and customer service to ensure customer satisfaction and retention.
• Maintain and update customer records and sales data in Salesforce and other CRM tools.
• Generate and analyze sales reports, and provide feedback and suggestions for improvement.

• 1-2-year customer/partner-facing experience
• Previous experience as a Sales Coordinator, Sales Assistant, or similar role in a SAAS company
• Proficient in Salesforce and other CRM tools
• Excellent communication, interpersonal, and negotiation skills
• Strong organizational, time management, and problem-solving skills
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks and deadlines in a fast-paced environment.
• Knowledge of SAAS products and services and industry trends

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Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.