Senior Software Developer (Service Now)

Job Title: Senior Software Developer (ServiceNow)

Position Type: Permanent

Location: Mississauga, Canada

Work model: Hybrid

Who We Are

At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We are looking for out-of-the-box thinkers who appreciate the art of great software and how it revolutionizes the world in which we live.

To us, being visionary is more important than doing things the way they’ve always been done.

What We’re Looking For

Our people are our most important resource. For us to continue to develop new innovations and achieve the impossible, we are looking for out-of-the-box thinkers that appreciate the art of creating great software.

As the successful candidate, you have strong math and logical thinking, excellent understanding of algorithms, data structures, software architecture and design, and you understand the logic behind how things work.

We are looking for a Senior ServiceNow Developer who will be responsible for designing, developing, and implementing ServiceNow applications and solutions to meet complex business requirements. This role goes beyond traditional ServiceNow responsibilities, allowing you to leverage your expertise in software development and contribute to other critical projects across our tech stack. The position involves full-stack development, custom app building, and integrating ServiceNow with other enterprise systems. You will be able to take part in brainstorming and bringing new ideas to the table, which will be rewarded by your professional growth and motivating career advancement with SOTI.

What’s in it for you?

The People - Our people are our most important resource. From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners, including leading tech giants that will keep you on the cusp of emerging technologies.

SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You are someone who is passionate about software architecture and design, and enjoy building robust scalable applications in a cross-platform environment.

Responsibilities

• Custom Development & Configuration (ServiceNow): Lead the design, development, and deployment of custom ServiceNow applications, including building new features, scripting, and enhancing existing modules.

• Platform Expertise (ServiceNow): Develop and manage Business Rules, Script Includes, UI Actions, and other scripted elements to drive efficient and scalable solutions.

• ServiceNow UI Customization: Create and maintain custom UI pages using ServiceNow’s UI Builder, Content Management System (CMS), and CSS for enhanced user experiences.

• Full-Stack Development Beyond ServiceNow: Contribute to non-ServiceNow projects using modern programming languages (e.g., C# , JavaScript/TypeScript, or others), cloud platforms (AWS, Azure), and frameworks (Angular).

• Integrations & Data Migrations: Design and implement integrations between ServiceNow and external systems, as well as other third-party tools, using APIs, ensuring seamless data flow and system interoperability.

• Cross-Platform Solution Design: Collaborate with stakeholders to translate business requirements into technical designs across multiple platforms, ensuring holistic and robust solutions that are scalable, efficient, and aligned with best practices.

• Troubleshooting & Optimization: Identify, diagnose, and resolve technical issues across the ServiceNow platform and other software applications, ensuring optimal performance and stability.

• Agile Development & Collaboration: Work in an agile environment, actively participating in sprint planning, reviews, and retrospectives. Provide technical guidance and mentorship to junior developers as needed.

• Stay Current with Industry Trends: Continuously research and stay up-to-date with new ServiceNow features, software development best practices, and emerging technology trends to recommend and implement new ideas.

Qualifications:

• Minimum of 5 years of hands-on experience with ServiceNow development, configuration, and publishing custom applications on the ServiceNow App Store.

• Advanced experience in both Server-side (Business Rules, Script Includes, etc.) and Client-side (UI Pages, CMS, CSS) scripting on the ServiceNow platform

• Strong understanding of ServiceNow’s core administration settings and platform capabilities.

• Expertise in designing and developing integrations between ServiceNow and external systems.

• Minimum 3 years of experience in general software development, including experience with cloud platforms, web development, or enterprise applications outside of ServiceNow.

• Ability to contribute to full-stack development projects using modern programming languages and frameworks (e.g., C#, JavaScript/TypeScript, Angular).

• Strong problem-solving skills with the ability to troubleshoot complex technical issues across multiple platforms and environments.

• Excellent communication and collaboration skills, with a focus on customer satisfaction and continuous improvement.

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).

• Familiarity with IT Service Management (ITSM), IT Operations Management (ITOM), or IT Asset Management (ITAM) frameworks.

About SOTI

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal-opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.

So, what are you waiting for? Apply today!

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Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.