Technical Writer

Job Title: Technical Writer

Location: Mississauga, Canada

Who We Are:

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.
To us, being visionary is more important than doing things the way they’ve always been done.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You’ll Do

• Perform peer edits to maintain consistency among writers.
• Provide constructive feedback to writers to improve overall quality.
• Ensure documentation adheres to company standards and guidelines.
• Edit and publish knowledge base articles.
• Edit release notes for clarity and accuracy.
• Design and write online help.
• Use SOTI products to learn and gain product expertise.
• Collaborate with Product Management, Development, and other internal teams.
• Assist in the development and implementation of documentation processes and best practices.
• Be the ‘Voice of the User’ within the company.
• Work independently and with limited supervision.

Qualification:

• 3-5 years as a technical writer, technical editor, or related technical experience.
• Strong writing and editing skills.
• Strong attention to detail and ability to spot inconsistencies.
• Excellent communication skills for effective collaboration with cross-functional teams.
• Ability to prioritize and manage multiple projects simultaneously.
• Experience in mobile, Cloud, client-server, or other enterprise technologies.
• Experience in or knowledge of Mobile Device Management as well as Server and Cloud infrastructure.

Technical Requirements:

• Basic understanding of HTML/CSS for web-based documentation.
• Knowledge of XML editors such as Oxygen XML Editor.
• Experience with version control systems like Git.
• Microsoft Word
• Camtasia or similar video recording software.
• Jira

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Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.