Description
Mission The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers' satisfaction, but also to support sales growth and increase Soucy's reputation. This is a strategic opportunity that will make you a major player in our collective success!
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In this position, you will have the opportunity to:
- Act as the main point of contact for its portfolio of assigned customers
- Actively contribute to the establishment and development of strong and lasting customer relationships
- Ensure smooth, proactive and transparent communication with internal and external customers
- Enter orders into the system and carry out any necessary follow-up
- Handle and follow up development/quotation requests
- Record complaints and follow up with customers to contribute to their satisfaction
- Collect and analyze sales data, establish sales forecasts and identify growth opportunities
- Monitor account performance, prepare reports and recommend improvements based on customer feedback
- Collaborate with internal partners to respond to various customer requests
- Support customers in their continuous improvement projects, proposing solutions tailored to their needs
- Keep abreast of market trends, customer needs, and innovations in the rubber manufacturing sector.
- Bilingualism essential (French-English) for communication with customers
- Proactivity, positive attitude and “solution mode
- Management of priorities and good resistance to stress
- Computer skills (Office Suite, in-house software, CRM (Sales Force), ERP (SAP))
- Valid passport to travel to trade events
- Analytical skills
- Interpersonal skills, empathy and dynamism
- Team player
- A flexibility program tailored to your needs (flextime, compressed work schedule, telecommuting and more)
- Group insurance with plans that fit your reality
- An RRSP with employer contributions to keep your finances on track
- An Employee and Family Assistance Program (EFAP) and access to a telemedicine service for a helping hand when needed
- A life outside work thanks to time off for sickness, personal needs or family reasons
- Social activities to connect with your colleagues
- Development support to advance your career
- A safe and healthy environment and a health committee to ensure your daily well-being
