Software Support Specialist

Responsibilities

Essential Functions:

• Identifies and resolves issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS)
• Recognizes mechanical or logical issues and escalates, as necessary, for resolution
• Designs and executes test cases for commissioning and identification of system issues
• Trains internal and external customers to increase system knowledge, resolve issues and prevent issues from recurring
• Creates and maintains documentation and training materials for system use, service & maintenance
• Generates, analyzes and maintains reports detailing the daily operations of the systems and to identify opportunities for continued improvement
• Effectively communicates with team members and customers in high-impact scenarios
• Some travel required to commission software at customer’s sites
• Shift work on an as needed basis for system support and commissioning

Additional Responsibilities:

• Participates in customer and internal meetings
• Assists software development team with projects and implementations
• Works as part of an international team to ensure maximum system uptime

Qualifications

Primary Qualifications:

• Degree/Diploma in Computer Science or Engineering or equivalent combination of education and experience in similar work
• Experience with troubleshooting and debugging software
• Experience with software testing, QA, UAT and commissioning
• Experience with Linux/Unix and SQL databases (Oracle, MySQL etc.)
• Experience with service ticketing and issue tracking (ie. Jira)
• Open to travelling to support system ramp-up and project go-live

Additional Qualifications:

• Exposure to object-oriented programming languages (such as Java) or scripting
• Experience with WMS and ERP is a plus (ie. Manhattan, SAP, MS Dynamics)
• Experience in industrial automation and supply chain is an asset

What’s in it for you?

• Competitive compensation plan
• Excellent performance bonuses
• RRSP match
• Medical, dental, and vision benefits (all premium costs paid by us!)
• Educational reimbursement
• Work-life balance
• Safe work environment
• Discount programs and referral incentives
• Excellent opportunities for internal growth