Description
Summary
Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? The Installer is a remote based employee, primarily working inside hospitals.
Individuals with experience working in commercial/ residential kitchen installation, industrial installation, HVAC, Maintenance with Plumbing and Electrical experience, etc. are often successful in this role.
This is a remote based Customer facing position. It is based out of Edmonton with travel to facilities throughout Alberta. Occasional travel outside of Alberta is possible.
What You Will Do as a Field Service Representative I:
* Install large medical equipment while collaborating with Installation Project Manager to schedule product installation in coordination with equipment delivery, Customer availability, and construction schedules.
* Prior to installation, verify rough-in dimensions and utilities are adequate to meet equipment specifications. Ensure doorways, elevators, and hallways are sufficient to allow equipment transport to installation site.
* Install large medical equipment, including, but not limited to uncrating, assembling, setting, or lifting product into place, and leveling.
* Must be capable of independent work.
* Complete service documentation electronically.
* Provide daily email updates to keep all parties informed and ensure timely service, hand off to local technicians and Customer satisfaction.
* Ensure Customer satisfaction through post-installation activities to include disposal of all associated packing and shipping crate material, ensuring equipment is wiped down and fingerprints are removed, and addressing any questions/issues before leaving the site.
* Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
The Experience, Skills, and Abilities Needed:
Required:
* Must have High School Diploma or GED with 5+ years of relevant work experience, which may include vocational/ apprenticeship/ company training program or Associates degree in mechanical, construction or related installation content with 1+ year of related work experience.
* Must have a valid provincial driver's license with acceptable record and must maintain all required vaccines.
* Ability to travel to the USA for training.
* Proficiency in computers and Windows software.
* Strong technical and troubleshooting skills, data entry skills with extreme attention to detail and organizational skills.
* Plumbing knowledge preferred.
* Electrical knowledge to include but not limited to understanding of 110VAC and 3 phase line connections preferred.
* Must be able to meet flexible schedules with early/late hours, based on Customer and business needs.
* Excellent time management skills and the ability to work independently without supervision.
* Must be able to be compliant with hospital/Customer credentialing requirements.
* Must be willing to train to complete specialty services, such as sterilizer cleaning and steam testing.
What STERIS Offers:
* Extensive hands on training and development
* Career progression path within STERIS
* Competitive pay and benefits
* Comprehensive health coverage plan
* 3 weeks vacation
#LI-LD1
#LI-ONSITE
Read more
Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? The Installer is a remote based employee, primarily working inside hospitals.
Individuals with experience working in commercial/ residential kitchen installation, industrial installation, HVAC, Maintenance with Plumbing and Electrical experience, etc. are often successful in this role.
This is a remote based Customer facing position. It is based out of Edmonton with travel to facilities throughout Alberta. Occasional travel outside of Alberta is possible.
What You Will Do as a Field Service Representative I:
* Install large medical equipment while collaborating with Installation Project Manager to schedule product installation in coordination with equipment delivery, Customer availability, and construction schedules.
* Prior to installation, verify rough-in dimensions and utilities are adequate to meet equipment specifications. Ensure doorways, elevators, and hallways are sufficient to allow equipment transport to installation site.
* Install large medical equipment, including, but not limited to uncrating, assembling, setting, or lifting product into place, and leveling.
* Must be capable of independent work.
* Complete service documentation electronically.
* Provide daily email updates to keep all parties informed and ensure timely service, hand off to local technicians and Customer satisfaction.
* Ensure Customer satisfaction through post-installation activities to include disposal of all associated packing and shipping crate material, ensuring equipment is wiped down and fingerprints are removed, and addressing any questions/issues before leaving the site.
* Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
The Experience, Skills, and Abilities Needed:
Required:
* Must have High School Diploma or GED with 5+ years of relevant work experience, which may include vocational/ apprenticeship/ company training program or Associates degree in mechanical, construction or related installation content with 1+ year of related work experience.
* Must have a valid provincial driver's license with acceptable record and must maintain all required vaccines.
* Ability to travel to the USA for training.
* Proficiency in computers and Windows software.
* Strong technical and troubleshooting skills, data entry skills with extreme attention to detail and organizational skills.
* Plumbing knowledge preferred.
* Electrical knowledge to include but not limited to understanding of 110VAC and 3 phase line connections preferred.
* Must be able to meet flexible schedules with early/late hours, based on Customer and business needs.
* Excellent time management skills and the ability to work independently without supervision.
* Must be able to be compliant with hospital/Customer credentialing requirements.
* Must be willing to train to complete specialty services, such as sterilizer cleaning and steam testing.
What STERIS Offers:
* Extensive hands on training and development
* Career progression path within STERIS
* Competitive pay and benefits
* Comprehensive health coverage plan
* 3 weeks vacation
#LI-LD1
#LI-ONSITE
