Bilingual Manager, Tele-Interview and Reinsurance Operations

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: Hybrid (Montreal, Waterloo)

Employment type: 9-month contract

As the Manager of Tele-Interview and Reinsurance Operations, your role is vital in cultivating a client-focused environment and ensuring operational excellence. Reporting to the Director of Underwriting, you’ll make a significant impact by ensuring the Interviewers are coached, developed and skilled to meet the New Business Operations performance targets. Join us in driving success and lead the way in this dynamic role!

What will you do?

• Communicate effectively with all sites to ensure a consistent experience for representatives and members
• Take on functional lead for certain tasks/New Business initiatives across the enterprise as needed
• Manage team performance daily ensuring the service and quality objectives are being attained and maintained on a consistent basis
• Seek out data to analyze metrics and take action intraday and proactively on emerging issues
• Ensure staff are equipped with the knowledge, training, experience, tools and technology needed to achieve the required business results
• Provide leadership, coaching, and mentoring to employees to develop their competencies and position them for success
• Participate in employee recruitment processes and foster a work environment that values the people and encourages participation, creativity, learning and accountability
• Partner with other areas to promote understanding and knowledge exchange between business units, and interact directly with members, as required
• Identify, develop & maintain opportunities for process and system improvements and manage process and system improvement projects where appropriate. For larger projects and/or those with an IT component, partner with Best Practices team by participating as the Subject Matter Exert on project team
  

What do you need to succeed?

• Bilingualism (French, English, both oral and written) is required as the position includes managing French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team.
• 4-5 years of managerial experience
• Project management experience, with an ability to understand, coordinate and mobilize resources in different initiatives
• Ability to influence change and build relationships
• Proven skills analyzing data to make sound, data driven decisions with an ability to navigate through reporting
• Problem solving, analytical and decision-making skills that consider the interests of the client and the company
• Demonstrated ability to find opportunities in customer service and efficiency
• Strong knowledge and understanding of statistical models & analysis
• Flexibility in working longer or overtime hours

Reasons why should you join us under the sun

• A caring, supportive, and inclusive culture
• Supportive leadership who’s focused on your success and well-being
• Endless growth opportunities with multiple career paths in our dedicated channel, independent channel, high net worth and underwriting risk management teams
• Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference
• Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

Job Category:

Posting End Date: