Business System Operation/Admin Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Business Systems Analyst will use his/her knowledge of business objectives, processes, products, technology, and quality concepts to:

• Partner with business and technology areas to ensure the delivery of quality solutions that meet the needs of the business in a production support capacity.
• Maintain and govern planning and reporting systems using Oracle suite of applications (EPM Cloud, SmartView Ad hoc query).
• Provide business application support in a production environment to meet Service Level Agreements.

What will you do:

• Responsible to provide day-to-day user and operational support for the Oracle EPM Cloud applications, including but not limited to identification, tracking, and troubleshooting of system issues, and administration/maintenance of system configurations.
• Gather, document, examine and manage business requirements/user stories on baseline initiatives by following the current company development methodology.
• Develop written documentation, which is clear, understandable, audience appropriate and accurately captures the key information required to resolve issues.
• Communicate with our business partners in an effective and timely manner.
• Coordinate or participate in obtaining estimates from all team members and provide those to the business for review and approval for baseline initiatives.
• Take ownership of support issues and engage the appropriate resources to resolve them.
• Ensure potential issues or operational risks are tracked and escalated in a timely manner.
• Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation and teamwork.
• Testing of enhancements with a focus on end-to-end validation prior to moves to production.
• Apply business requirements gathering/user stories and analysis techniques to develop quality business requirements and facilitate the communication between the business and technology areas to address business issues.
• May also be involved in working with the Project Manager/Lead Business Consultant/Product Owner to assist with the successful delivery of enhancements or other initiatives to support business needs.

What you need to succeed:

• Undergraduate degree (or diploma) in Business, Computer Sciences, Math, or other relevant discipline
• Minimum 3 years of experience in a Business Systems Analyst or Operations Analyst role in a production support environment
• Prior exposure to Oracle EPM Cloud and SmartView or a comparable planning and reporting solution preferred.
• Accounting knowledge and overall understanding of financial systems is considered an asset.

Preferred skills:

• Customer and results focused: ability to work with customers to understand and act based on their needs, assess risks and achieve a valued result.
• Sound problem-solving skills with the ability to quickly process information and present it clearly and simply.
• Ability to employ key Data Governance practices to ensure high quality data analysis, including a holistic view, data types, relationships, and interdependencies.
• Strong analytical skills
• Skilled in test execution and understanding the outcome.
• Ability to quickly react to unexpected changes in direction and ambiguity.
• Action oriented, self-motivated, and solutions driven.
• Utilizes team collaboration to create innovative solutions efficiently.
• Strong communication skills with ability to communicate both business and technical concepts and align organization on decisions.
• Knowledge of business analysis principles, incident management best practices and industry tools
• Good understanding of privacy, compliance, controls and security requirements

What’s in it for you:

• We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.
• We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.
• Wellness programs that support the three pillars of your health - mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.

# LI - SJ #LI-Hybrid #LI-remote

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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