Disability Case Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you interested in contributing to the health of Canadians? At Sun Life, we believe health is a significant determinant of success for both organizations and individuals; the two are intimately and materially linked. If you are interested in playing a proactive and positive role in this pursuit, we want you to join our company. Are you a natural problem solver, a compelling communicator, service oriented and able to demonstrate empathy? Are you motivated to collaborate with others to assess situations and develop solutions? If so, consider a career as a Disability Case Manager at Sun Life Financial where we believe in the relentless pursuit of better health and where we support our clients and their employees in this journey. Our Disability Case Managers can make a difference in our customers’ lives and in return we actively support their professional development by offering a dynamic workplace, challenging and rewarding work and opportunities to build an exciting career!

What will you do?

• Responsible for managing disability claims to resolution. This includes determining if the plan members are eligible for disability benefits through to implementing the right interventions to support recovery and return to work for approved claims.
• Build strong relationships with our plan sponsors, working in partnership with them to address their workplace absence issues;
• Engage plan members through open and respectful communication to understand the medical, social and personal dimensions of their workplace absence;
• Assess claims for benefit entitlement by reviewing contractual, medical, functional and occupational information;
• Develop and maintain outcome-focused case management plans to help plan members return to work;
• Work collaboratively with plan members, plan sponsors, lawyers, health care practitioners and other stakeholders to obtain information, provide claim status, create action plans and provide verbal and written decisions while maintaining confidentiality and privacy;
• Conduct telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning;
• Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations to better understand what support is needed to get plan members back to work;
• Prioritize work items in order to meet client service standards and Sun Life best practice guidelines;
• Contribute to a dynamic work environment by identifying opportunities to improve processes and customer service delivery

What do you need to succeed?

• Critical thinking and stellar customer service skills
• Excellent listening skills and capacity for empathy
• Outstanding communication skills - written and verbal
• Ability to professionallymanage stressful situations
• A positive attitude with a commitment to high quality service
• Attention to detail with complex claims and contracts
• Analytical skills with a passion for solving problems
• Adaptability, flexibility and strong decision making skills
• Excellent organizational skills and an ability to follow-up on several files at the same time
• Previous disability management experience, assessing disability claims would be an asset
• Previous knowledge of disability products would be an asset

What’s in it for you?

• Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas
• A benefits package including: medical, dental, life and disability insurance, retirement savings and stock purchase plan, and paid vacation
• Comprehensive training programs from the start of employment and ongoing coaching to set you up for success

LI-Hybrid

When a new position becomes available which matches your background and experience, the base pay range will be disclosed and correspond to the opportunity Sun Life will consider you for.

In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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