Manager, Compliance

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role:

Reporting to the Director, Health Solutions Compliance, this role is responsible for the day-to-day compliance oversight of Health Solutions in Sun Life Health. In this second line of defense role, you will collaborate closely with Group Benefits, Operational Risk and other oversight function teams such as Legal and Internal Audit to ensure that compliance risks are managed in accordance with regulatory and business standards. Leveraging an existing regulatory compliance management (RCM) program, you will be responsible for providing oversight and guidance to the second line of defence (2LOD), enabling the business unit to make informed decisions while meeting regulatory expectations. The role will be general in scope initially, with opportunity specialize in areas of interest once appropriate experience has been gained.

A compliance or risk professional, you have financial services experience, with a strong understanding of regulatory requirements as they impact the Health Ecosystem. You demonstrate high personal and professional standards, act with integrity, and operate as a trusted partner for the mitigation of compliance risks by providing advice, oversight and challenge in support of helping Clients achieve lifetime financial security and live healthier lives.

What will you do?

• Oversee 2LOD RCM activities, including identification, measurement, management, monitoring and reporting of compliance risks
• Promote compliance awareness and provide effective challenge of 1LOD activities
• Ensure business has robust compliance structures in place, integrated with Sun Life’s existing RCM program
• Assist 2LOD in designing and making available compliance-related training for relevant staff
• Provide business with interpretation on existing, new, and amended Compliance requirements
• Report on compliance programs, emerging and potential risks, control weaknesses, significant issues, and key regulatory developments
• Assess the adequacy and effectiveness of controls to ensure they are sufficiently robust to achieve compliance with applicable regulatory requirements
• Perform compliance testing on established controls within the business
• Develop and maintain relationships with key stakeholders in business, operations, compliance, audit, legal, and with regulatory staff

What do you need to succeed?

• 2 to 5 years of experience in an OSFI-regulated environment, with alignment to a three lines of defence model
• Demonstrated experience and understanding of regulatory compliance within the financial services sector, with specific understanding and experience within health products
• Relevant university degree and/or experience in an oversight function
• Experience or education background in healthcare
• Knowledge of key operational supporting functions and applicable regulatory rules
• Ability to distill complex requirements without oversimplifying or missing critical components
• Ability to understand the overall theme of a regulatory requirement despite the abundance of detailed provisions
• Ability to identify compliance risks and assess the severity of the risk
• Excellent oral and written communication skills with demonstrated relationship management and conflict resolution skills
• Ability to effectively prioritize in a diverse and fast paced environment
• Ability to work with ambiguity
• Strong interpersonal skills and experience working in a team environment

Preferred Skills:

• Experience with Archer regulatory management system is an asset
• Bilingual (English and French) is an asset

What's in it for you?

• Hybrid work environment - 2 days a week in our Waterloo King office
• A friendly, collaborative, and inclusive culture
• 20 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre, available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health - mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023 and 2024 Best Workplaces in Canada by Great Place to Work® Canada
• Great Place to Work® list for Best Workplaces for #HybridWork 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
• Named “Best Places to Work” by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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