People Insights Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

We are seeking a highly motivated and detail-oriented People Insights Analyst to join our team. In this role, you will be instrumental in supporting our core operations, including ticket management, conducting in-depth analysis for various people and work initiatives, and maintaining our HR reporting systems. The ideal candidate will possess strong technical skills and a proactive attitude, always eager to learn and embrace new challenges. If you are passionate about leveraging data to drive meaningful insights and improvements within an organization, we would love to hear from you!

What will you do?

• People Insights Delivery:

  • Developing new dashboards and storyboards, particularly in One Model

  • Automating or optimizing cyclical reporting processes for our business partners

  • Ad-hoc reporting for external reporting (e.g. certifications, public statements, etc.)

  • Delivering analysis on our employee engagement surveys

  • Researching and learning about analytics techniques and methodologies

• Operational Support in our People Analytics Systems (One Model and Workday):

  • Investigating and resolving issues, while documenting solutions and providing suggestions to mitigate the same issues from resurfacing

  • Educating end users to use tools effectively, either by administering training or creating learning content

  • Performing detailed data validation to support new data integrations and ingestion

  • Managing security for our users by creating new data roles, assigning security, and auditing changes

  • Maintaining compliance with our governance controls and audit processes

• Ticket Management:

  • Using JIRA and ZenDesk to create and manage tickets

  • Triaging new requests and prioritizing tickets for the team

  • Managing our team’s shared mailbox

What do you need to succeed?

• Experience supporting a reporting program or HCM system. Bonus points if you have experience working with Workday or One Model

• Proficient in data analysis and using reporting tools to manage large datasets

• Exceptional attention to detail with the ability to identify, investigate, and resolve data discrepancies

• An understanding of security management principles and practices

• Familiarity with governance controls and audit processes

• Ability to develop insightful dashboards and craft stories with data

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to manage stakeholder expectations and work collaboratively across functional teams

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

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The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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