Performance Improvement & Patient Safety Specialist - Performance Improvement Team - Regular Full-Time 2024-9488

Summary of Duties:

The Department of Quality & Patient Safety at Sunnybrook Health Sciences Centre is seeking a Performance Improvement Specialist. This specialist will bring together key clinical leaders and staff to improve performance in the areas of quality, and patient safety. We plan to complement our team with a dynamic individual who possesses quality improvement, systems design and patient safety reviews. This role will report to the Manager of Quality & Patient Safety.

Specific Responsibilities include:

• Support complex corporate quality improvement and patient safety initiatives
• Analyze patient safety incident data/trends (together with Risk Management) to identify areas of greatest risk, and collaborate with key stakeholders to design and implement effective system improvements
• Lead clinical teams in applying a variety of quality improvement and patient safety principles (e.g., Human Factors, PDSA, root cause analyses, FMEA, lean, value stream mapping)
• Examine processes and data, recommend and implement solutions to improve patient safety, reliability and minimize costs
• Apply a systems-focused approach to achieve optimal results in quality, safety, efficiency and productivity
• Develop and identify performance and outcome indicators
• Assist teams with collection, interpretation, analysis and presentation of performance data
• Develop process improvement tools for use at point of care
• Apply change management principles and coach clinical teams through the change process
• Provide education to staff through interprofessional education forums
• Support the Patient Safety Leadership Team that enables collaborative dialogue, decision-making regarding patient safety trends, and required actions
• Prepare and deliver presentations summarizing project milestones and outcomes, to various committees

Qualifications/Skills:

• Quality Improvement and Patient Safety training / certification required
• Lean/six sigma training or certification recommended
• Health-related or Industrial/Process Engineering degree required (Masters degree an asset)
• Minimum 3 – 5 years experience in patient safety/quality improvement in a hospital setting preferred
• Experience leading broad-based (e.g. hospital-wide) QI / patient safety initiatives

• Demonstrated experience in project management
• Demonstrated team leadership & conflict resolution skills
• Excellent problem recognition, analytical, and problem-solving skills
• Excellent verbal and written communication and presentation skills
• Knowledge of hospital organizational structure and processes preferred
• Exercise initiative and good judgment with the ability to multitask and prioritize
• Experience with MS office required
• Experience with databases an asset