Senior Technical Consultant - IBM

About the Role:

As a Senior Technical Consultant at TD SYNNEX, you will be the primary technical interface for our products, solutions, and services. You will perform a variety of product and technical support functions, including research and resolution of pre-sales technical and process-related issues. Your role is crucial in ensuring customer satisfaction and driving our technical excellence.

What You'll Do:

• Pre-Sales Technical Support: Provide resolution for all technical and process-related issues, escalating when necessary.

• Customer Consultation: Work with customers and the technology group to clarify and resolve problems and evaluate operational and performance requirements.

• Pre-Sales Design and Development: Consult with customers on the design, development, and maintenance of products and services.

• Sales Support: Assist sales channels, field teams, and customers with pre-sales technical solutions.

• Knowledge Transfer: Responsible for transferring advanced technical theory to target audiences.

• Clear Communication: Communicate complex information and ideas clearly, concisely, and persuasively to target audiences.

• Continuous Learning: Participate in training for products, solutions, or services to maintain technical knowledge, active certification, and competence.

• Feasibility Assessment: Assist in determining the feasibility of proposals, conferring with customers and the technology group to clarify and resolve problems.

• Operational Support: Provide operational support as needed.

• Product Support and Certification: Support and certify products, ensuring they meet technical standards.

What We're Looking For:

• Experience: 10+ years with a bachelor's degree or equivalent combination of formal education and directly related experience.

• Travel: Willingness to travel up to 30% of the time.

• Technical Sales: Experience with technical and advanced solutions sales preferred.

• Product Support: Experience with product support and certification of IBM hardware and software.

• Technical Expertise: Apply advanced knowledge of technical standards, principles, and concepts.

• Problem Solving: Solve highly complex and unusually challenging technical problems.

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À propos du rôle :

En tant que Consultant technique principal chez TD SYNNEX, vous serez l'interface technique principale pour nos produits, solutions et services. Vous effectuerez diverses fonctions de support produit et technique, y compris la recherche et la résolution de problèmes techniques et de processus avant-vente. Votre rôle est crucial pour assurer la satisfaction des clients et promouvoir notre excellence technique.

Ce que vous ferez :

• Support technique avant-vente : Fournir des solutions à tous les problèmes techniques et de processus, en escaladant si nécessaire.

• Consultation client : Travailler avec les clients et le groupe technologique pour clarifier et résoudre les problèmes et évaluer les exigences opérationnelles et de performance.

• Conception et développement avant-vente : Consulter les clients sur la conception, le développement et la maintenance des produits et services.

• Support des ventes : Assister les canaux de vente, les équipes sur le terrain et les clients avec des solutions techniques avant-vente.

• Transfert de connaissances : Responsable du transfert de la théorie technique avancée aux publics cibles.

• Communication claire : Communiquer des informations et des idées complexes de manière claire, concise et persuasive aux publics cibles.

• Apprentissage continu : Participer à des formations sur les produits, solutions ou services pour maintenir les connaissances techniques, les certifications actives et la compétence.

• Évaluation de faisabilité : Aider à déterminer la faisabilité des propositions, en consultant les clients et le groupe technologique pour clarifier et résoudre les problèmes.

• Support opérationnel : Fournir un support opérationnel au besoin.

• Support et certification des produits : Soutenir et certifier les produits, en veillant à ce qu'ils répondent aux normes techniques.

Ce que nous recherchons :

• Expérience : Plus de 10 ans d'expérience avec un baccalauréat ou une combinaison équivalente d'éducation formelle et d'expérience directement liée.

• Voyages : Volonté de voyager jusqu'à 30 % du temps.

• Ventes techniques : Expérience dans les ventes de solutions techniques et avancées préférée.

• Support produit : Expérience dans le support produit et la certification du matériel et des logiciels IBM.

• Expertise technique : Appliquer des connaissances avancées des normes, principes et concepts techniques.

• Résolution de problèmes : Résoudre des problèmes techniques très complexes et exceptionnellement difficiles.

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!