Customer Service Agent

We care about your health and your future:

• Complete group insurance coverage (medical, dental, vision, STD, LTD, etc): premiums paid by Employer (except LTD paid by the employee)
• Employee and Family Assistance Program (PAEF) + Telemedecine
• Group RRSP: Matching plan up to a maximum of 5% (as soon as you are hired)
• Personal Leave - three (3) days/year - Product discounts
• Vacation + paid holiday season company closure
• On-site parking with electric charging stations

Would you like to work in an organization that puts its employees first, that is committed to supporting you in your professional development? Do you want to pursue your career in a company that continues to grow? This position is for you.

OPPORTUNITY: CUSTOMER SERVICE AGENT

If you are a dynamic person, who likes to accomplish various tasks and are a team player, we invite you to read the description below and send us your application.

Reporting to the Customer Service Supervisor, the person will mainly assume the following tasks:

• Ensure efficient customer service (email/phone)
  • Respond to price and inventory availability inquiries
  • Request transport/ freight costs
  • Correspond daily with customers and company representatives
  • Offer the product that best meets our customer’s needs
• Order entry in ERP system
  • Validate order entry accuracy in relation to purchase order (codes, prices, descriptions)
  • Verify agreements for exceptions
  • Calculate transport costs based on order
  • Ensure inventory availability and location site (sand)
• Transportation/ logistics planning
  • Prepare necessary documents for shipment of goods
  • Calculate transport rates according to applicable charts
  • Track deliveries
• Other related administrative tasks for customer service.

Skills required:
Essential - Perfectly bilingual

Essential - Customer service experience, preferably in an industrial environment

Essential – Proficient in Microsoft Office (word/Excel) and Outlook

Essential – High school diploma

Asset -- Experience in a large retail and distribution and EDI company

Asset- Education or experience in Logistics transport

Asset- Transportation of Dangerous Goods certificate

Asset- Knowledge of ERP system

Abilities:
Good written and grammar skills in both French and English

Customer oriented and great communication skills
Sense of organization and meticulous
Dynamic and Strong team spirit
Organized and good management of priorities

Focused and detailed oriented