Customer Service Agent

FOR OUR SISTER COMPANY, BARRETTE OUTDOOR LIVING, IN GRANBY...

We care about your health and your future:

• Competitive compensation
• Complete group insurance coverage (medical, dental, vision, STD, LTD, etc): premiums paid by Employer (except LTD paid by the employee)
• Employee and Family Assistance Program (PAEF) + Telemedecine
• Group RRSP: Matching plan up to a maximum of 5% (as soon as you are hired)
• Personal Leave - two (2) days/year - Product discounts
• Vacation: we recognize your work experience
• On-site free parking

Would you like to work in an organization that puts its employees first, that is committed to supporting you in your professional development? Do you want to pursue your career in a company that continues to grow? This position is for you.

OPPORTUNITY: CUSTOMER SERVICE AGENT

If you are a dynamic person, who likes to accomplish various tasks and are a team player, we invite you to read the description below and send us your application.

Reporting to the Operations Manager, the person will mainly assume the following tasks:

• Ensure efficient customer service (email/phone)
  • Respond to price and inventory availability inquiries
  • Request transport/ freight costs
  • Correspond daily with customers and company representatives
  • Offer the product that best meets our customer’s needs
• Ensure efficient consumer service (email/phone)
  • Respond to consumers inquiries on our customers websites
  • Offer the product that best meets our customer’s needs
  • Suggest Sales Sites for the different products
• Order processing in SAP/ EDI systems
  • Validate order entry accuracy in relation to purchase order (codes, prices, descriptions)
  • Verify agreements for exceptions
  • Calculate transport costs based on order
  • Ensure inventory availability and location site
  • Identify inventory issues in our customers system (CHUB)
• Research and correct invoicing issues
  • Review customers requests upon invoicing issues in order to resolve
  • Research shipment details to validate material receiving issues
• Other related administrative tasks