CE Regional Senior Epic Consultant – Access, Revenue and Reporting Applications

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca

Job Description:

Position Overview:
A newly formed Regional Operations Team will provide operational support following the regional Epic go-live in December 2021, to the seven (7) acute hospitals in the Central East (CE) region: Campbellford Memorial Hospital, Haliburton Highland Health Services, Lakeridge Health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital and Scarborough Health Network. These organizations have been on a clinical transformation journey to implement a shared, regional Epic CIS solution as well as a number of regional third-party applications since July 2019.
The CE Regional Operations Team will have a dedicated leadership team overseeing five (5) work streams: Outpatient Ancillary, Inpatient, Access/Revenue & Reporting, 3rd Party & Integration and Technical. Each team will have a number of clinical and technical analysts, and Principal Trainers (PTs). The Regional Operations team will work on behalf of all 7 hospital organizations. Scarborough Health Network (SHN) will manage employee policies and act as paymaster on behalf of all 7 hospital organizations.

The Applications Specialist’s primary responsibility will be to develop, implement and monitor workload capture as a by-product of documentation within Epic.

Responsibilities:
• Meet with disciplines & clinics to ensure they are entering workload as required
• Meet with clinical staff to review minutes assigned to nursing, RRT and other disciplines workload fields
• Facilitate set-up of new units/services for workload capture and manage time studies when required
• Lead non service recipient workload capture methodology
• Work with Principle Trainers(PT’s) to provide education where required that is not covered in the initial Epic training
• In conjunction with all the CEHC hospitals, complete the nursing, RRT and other disciplines workload validation process for all areas
• Provide workload education for hospital managers & directors and Regional analyst (with PT’s)
• Work with Finance/Case Costing to identify areas of concern
• Review workload for procedural areas to ensure the system was built according to requirements and is valid
• Develop a process for changes to workload values and fields at the regional level
• Direct the build of reports to deliver the workload information for healthcare leaders to make important operational and strategic decisions.
• Use your creativity and problem-solving skills to overcome difficult technical obstacle
• Ensure the workload methodology selected for different services is appropriate
• Work with Cogito to ensure reports built will facilitate workload validation
• Review Ministry updates and ensure compliance with the requirements
• Maintain and update documents required to validate and audit including but not limited to workload values assigned to Epic fields, NRS methodology and values

Requirements:
• Baccalaureate Degree in Health Services - Regulated Health Professional &/or Information Technology/Computer Science
• Master's degree in Clinical Informatics strongly preferred, or evidence of working towards
• Regulated Health Professional with a minimum of 2-3 years clinical experience (preferred)
• Demonstrated effective critical thinking, prioritization, and conflict resolution skills
• Possesses extensive clinical knowledge related to Clinical Workflows and the time it takes to complete clinical activities
• Proven experience in a practical/clinical role
• Excellent critical thinking, issue resolution, and problem-solving skills and abilities
• Ability to communicate and influence different levels of management
• Highly process oriented with developed quantitative and qualitative analytical skills, problem solving ability and critical thinking skills
• Expert proficiency in MS Excel/Access
• Ability to conduct testing into software-related and issues
• Superior verbal and written communication skills including the ability to present ideas in business-friendly and user-friendly language
• The capacity to mentor and direct others and the ability to present and offer education sessions
• Highly self-motivated and directed
• Flexible and adaptable in regard to learning and understanding new technologies
• Ability to work both independently and in a team-oriented, collaborative environment
• Project management skills are an asset
• Demonstrated ability to organize and prioritize work
• Demonstrated ability to develop and maintain effective working relationships with a variety of stakeholders
• Demonstrated ability to effectively train, coach, and mentor teams and leaders
• Excellent interpersonal, communication (presentation, written and verbal), critical thinking, attention to detail and problem-solving skills
• Experience working with large, multisite organization
• Proven ability to act as a resource to various health professionals, such front-line staff, managers, physicians, and directors
• Strong analytical skills including the ability to collect, analyze, share and interpret qualitative and quantitative data
• Experience with effectively managing and integrating change in a health care setting
• Pride in doing great work, a mindset of taking things to the finish line, and attention to detail.
• Previous healthcare experience/knowledge of CIHI datasets such as DAD, NACRS, CCRS, NRS, OMHRS, HCRS).
• Knowledge CIHI/MoHLTC workload methodologies & MIS Guidelines & keep updated on MIS changes
• Understand how the Canadian healthcare system works
• Understanding of the Health care funding
• Epic certification is strongly preferred
• Deep knowledge and experience with Epic IT system and processes
• Experience with effectively managing and integrating change in a health care setting
• Able to meet strict deadlines and balance between multiple projects
• Work with regional partners
• Strong critical thinking, analytical and problem-solving skills with ability to proficiently interpret clinical documentation as it relates to Workload capture
• Demonstrates excellent effective objective interpersonal and communication skills along with investigative, teaching and facilitation skills
• Ability to work with minimal supervision and take initiative, and travel to any SHN hospital as needed
• Demonstrates a commitment to customer service
• Ability to display independent judgment, maintain respectful interpersonal relations and promote confidentiality

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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