Planner - Palliative Care

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca

Job Description:

Scarborough Health Network is in the midst of an exciting transformational journey. The Planner is responsible for assisting specific programs to plan and design innovative models and services to meet the changing needs of the diverse community in alignment with SHN’s strategic plan. This role will be of interest to individuals with strengths in quantitative and qualitative data collection and analysis, stakeholder engagement, best practice review and co-design. This position will have a primary focus on the SHN Palliative Care Program and a secondary focus on program partnerships.

• The Palliative Care program has been recognized as one of SHN’s Specialty Services, committed to providing coordinated and integrated care for the Scarborough community across all settings and transitions in care.
• Partnering with the Scarborough Palliative Care Collaborative (SPCC) will be essential as this network of Scarborough palliative care advisors and provider organizations continue to work on the development and demonstration of a fully integrated seamless system of palliative care for Scarborough.

The Palliative Care program at SHN is engaged in significant transformation initiatives including community integration, innovative models of care, enhanced community-based services, collaborative partnerships and more. To advance this transformational work, the Planner will:

• Work closely with program leadership to identify planning goals and parameters
• Facilitate the development and implementation of a program planning process utilizing established planning methodologies
• Engage stakeholders to assess the current state and articulate the desired future state for the program to optimize the patient/family experience
• Conduct quantitative analysis and interpret/present results including service utilization data, volume trends and demographic data
• Develop and implement an inclusive stakeholder engagement strategy to gather qualitative information using various consultation and facilitation methods; plan and support consultation events and activities to involve staff, patient/family advisors, community members and other service providers
• Conduct structured analyses, utilizing multiple data sources to assess and forecast opportunities to grow, augment or expand current practices
• Identify program interdependencies and partnership opportunities and collaborate with various departments and external stakeholders as needed
• Apply a health equity lens to planning that considers the social determinants of health and barriers to access
• Identify relevant best practice models and industry trends
• Support program-specific local and regional initiatives in collaboration with other partners including Scarborough Ontario Health Team
• Align to Accreditation Canada standards related to planning and service design
• Prepare written documents to support the planning process (e.g. surveys, data collection guides), report findings, describe models and communicate final plans
• Present analyses and communicate the significance of results to key stakeholders
• Develop monitoring and evaluation plans
• Develop change management plans
• Support implementation plan development
• Apply project management principles to ensure that expectations and timelines are met

• May perform other related duties as required

• Masters degree or equivalent in health, planning or related discipline
• Minimum 3 years of experience in a health care planning, strategy or project management role
• Demonstrated experience in program planning methodologies
• Expertise in the collection and analysis of quantitative data and the gathering of qualitative information for planning purposes
• Facilitation skills to engage diverse stakeholders such as patients, health care workers and community members
• Ability to synthesize and present information in both written and verbal formats to meet the needs of internal and external stakeholders at all levels
• Solid analytical, problem solving, project management and evaluation skills
• Understanding of quality improvement principles
• Demonstrated experience in change management
• Proven ability to foster collaboration and team work
• Strong understanding of the health care system and knowledge of key hospital and external databases used for planning purposes (e.g. lntellihealth, Census statistics)
• Demonstrated commitment to customer service when dealing with patients and families, colleagues, volunteers and members of the community
• Superior computer proficiency in MS Office (including Microsoft Word, Excel, PowerPoint, Teams and Outlook) required
• Commitment to SHN′s comprehensive safety program and practices including staff safety, patient safety, and environmental safety and participates in regular in-service education in this area.
• Ability to travel locally including across SHN sites.

• Experience in planning within a hospital setting

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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