Principal Trainer - Orders

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca

Job Description:

The Central East (CE) Regional Operations Team provides centralized IT services the seven (7) acute hospital organizations in the CE region of Ontario: Campbellford Memorial Hospital, Haliburton Highland Health Services, Lakeridge Health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital and Scarborough Health Network. Together, these organizations have been on a clinical transformation journey and went live in December 2021 with a shared, regional Clinical Information System (CIS), and a number of regional third-party applications.

The CE Regional Operations Team is comprised of a dedicated leadership team overseeing five (5) work streams: Outpatient Ancillary, Inpatient, Access/Revenue & Reporting, 3rd Party & Integration and Technical, with a number of clinical and technical Analysts, as well as a team of Principal Trainers (PTs) and Project Management Office (PMO). Scarborough Health Network (SHN) manages employee policies and act as paymaster on behalf of all 7 hospital organizations.

Principal Trainers at Epic Regional Team are responsible for identifying the need and gap in training of Credential Trainers as well as designing and drafting the training content related to the specific module. PTs work independently and as a Team with our trainers in the team to develop training materials and policies/procedures which support the analysts and end users.

Responsibilities:
• Developing role-based training content, independently or with team members, using a variety of software programs, tools, and applications (such as Microsoft Office)
• Designing, developing and maintaining instructional materials
• Maintaining policy and procedure documentation
• Incorporating feedback from others into existing training and training administration procedures
• Learning new content and consulting with subject matter experts to develop training materials and answer any participant questions
• Training and credentialing local CTs as needed
• Collaborating with other regional PTs
• Preparing training lessons, printing materials, and setting up the training room and environment prior to the training session
• Presenting information verbally and in writing in a clear and easy-to-understand manner
• Managing projects by prioritizing projects and by creating and adhering to timelines
• Supporting the regional team analysts on triaging and discussing the tickets when needed
• Supporting the regional team analysts on issue resolution, workflow optimization, and end users communication when needed

Requirements:
• Previous training or operations experience with Epic preferred
• Epic certification in the relevant application preferred
• Ability to identify and communicate operational issues and drive the resolution of issues in an effective manner which also ensures high end user satisfaction
• Ability to handle complex problems and provide highly innovative and creative solutions that will achieve high quality business/clinical outcomes
• Strong understanding of workflows and procedures related to relevant applications.• Critical thinking and problem-solving skills with the ability to logically examine a problem and determine the root cause and course of action
• Highly self-motivated and directed, with keen attention to detail
• Ability to prioritize and execute tasks in a high-pressure environment
• Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders
• Ability to work collaboratively and effectively with internal and external stakeholders
• Ability and willingness to learn new software, systems, and processes
• Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook.