Senior Technical Specialist, Data Communications Infrastructure – Information Servicess

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca

Job Description:

Position Overview:
Reporting to the Manager, Technology Infrastructure the Senior Technical Specialist, Data Communication Infrastructure will manage and provide on-site support to the Hospital’s Data communications infrastructure. This includes but is not limited to managed switches, enterprise wireless solutions, Firewalls, Routing and, Network architecture documentation and maintenance. This will also include supporting related projects and providing guidance/expertise for staff-initiated requests all while maintaining a focus on cyber security best practices.

Responsibilities:
• Manage, implement and support LAN and WLAN infrastructure
• Manage and Support secure connectivity between multiple remote locations over the WAN
• Manage, implement and support Firewall configurations to ensure environment is secure and functional on a 24 hour basis
• Manage internal and external DNS/DHCP/Security Certificates
• Focus on implementing Cyber Security best practices
• Provide on call escalation support after hours
• Training and knowledge transfer
• Other duties as assigned

Requirements:
• University Degree or College Advanced Diploma in relevant Technology Field
• 5+ years work experience in managing and supporting network and communications Infrastructure
• Strong understanding of Enterprise network and firewall architecture design and support requirements
• Strong understanding of firewall Security systems
• Experience in infrastructure monitoring and alerting systems
• Ability to work with minimal supervision and still achieve required deadlines
• Create and organize documentation with regard to new and existing systems
• Strong time management skills
• Project Management Skills
• Excellent Communication Skills
• Demonstrates a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public
• Demonstrates values consistent with SHN’s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation.
• Demonstrates an understanding of and commitment to SHN's comprehensive safety programs and practices including staff safety, patient safety, and environmental safety and participates in regular in-service education in this area.
• Demonstrates excellent work performance and attendance record

Asset:
• Healthcare experience
• CCNP, A+ Networking , ITIL Foundations Certifications
• Ability to speak another language

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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