Technical Specialist- Interface Analyst

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca

Job Description:

Responsibilities:

• Design, develop and implement data integration solutions using Cloverleaf interface engine
• Support and monitor live interfaces
• Troubleshoot issues as needed as part of production support or testing
• Coordinate network changes with technical team
• Support other internal and 3rd party systems as needed
• Work closely with the stakeholders such as the application teams, technical teams and internal/ external members to ensure that interfaces meet the needs of the end users
• Proactively suggest/implement interface solutions to improve interface performance
• Participates in Clinical and Technical Design Sessions as applicable
• Participates in remote on-call support rotation as required

Requirements:

• University degree or combination of equivalent education and work experience
• 3-5 years’ experience in managing interfaces with a strong understanding of HL7
• Must be familiar with operation of interface engine, preferably Cloverleaf
• Knowledge of TCL (Tool Command Language) to support integration and scripting tasks
• Epic Bridges certification is an asset
• Experience with clinical EMRs with a knowledge of how data is interfaced between various clinical applications.
• Strong attention to detail, ability to work with a team, skills to understand, debug and define next steps
• Knowledge of hospital network and / or system architecture and TCP/IP protocols
• Technically competent with various software programs, such as Microsoft Office, Project and SharePoint
• Well-developed communication skills: oral, written and interpersonal
• Ability to organize activities involving the various stake holders to design, configure, and test interfaces.

Key Competencies:

• Ability to identify and communicate operational issues and drive the resolution of issues in an effective manner which also ensures high end user satisfaction
• Ability to handle complex problems and provide highly innovative and creative solutions that will achieve high quality business/clinical outcomes
• Strong understanding of workflows and procedures related to Analyst′s relevant clinical area
• Critical thinking and problem-solving skills with the ability to logically examine a problem and determine the root cause and course of action
• Highly self-motivated and directed, with keen attention to detail
• Ability to prioritize and execute tasks in a high-pressure environment
• Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders
• Ability to work collaboratively and effectively with internal and external stakeholders
• Ability and willingness to learn new software, systems, and processes
• Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures

Additional Qualifications and Desirable skills:

• Familiarity with Office 365 tools and services, including SharePoint Online, to enhance collaboration, document management, and productivity within the team
• Ability to create automated workflows and custom applications in Power Automate and/or Power Apps to streamline processes and improve efficiency.
• Experience with Source code management, using Git/GitHub for version control, collaboration, and maintaining code repositories
• Understanding of modern web technologies, web services and RESTful APIs to facilitate seamless data exchange and integration
• Knowledge of AWS services such as ECS (Elastic Container Service), ECR (Elastic Container Registry), and other AWS tools to support cloud-based deployments and infrastructure
• Proficiency with .NET Core for developing scalable, high-performance applications

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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