Senior Technical Support Specialist / Software Trainer

Work Schedule

Environmental Conditions

Job Description

Join Thermo Fisher Scientific Inc. as a Sr Technical Support Specialist and play a pivotal role in Lab Automation. This outstanding opportunity allows you to develop and deliver brand new training for our technology, both internally and externally, ensuring flawless implementation and success.

• Train lab software in customers' environments and deliver end-user training through our modules.
• Develop and maintain high-quality user training material for hardware and software products.
• Establish key relationships with Project Managers to prioritize, coordinate, and deliver timely training.
• Develop impactful customer self-training resources for the Lab Automation Product Line.
• Capture content for documentation through collaboration with project team members and SMEs.
• Schedule training for internal Service & Sales staff to ensure their success.
• Update existing documentation for accuracy and compliance with regulatory requirements.
• Develop online training content (eLearning) that adheres to Thermo Fisher Scientific branding guidelines.
• Propose process improvements for developing, releasing, and delivering user product training materials.
• Collaborate with the Commercial organization to commercialize the Production portfolio and services, driving execution of commercial strategies and achieving sales plans.
• Adapt to different training delivery times to accommodate various time zones.

• Build and maintain training-related documents in line with product development processes and department procedures.
• Assess the readiness for the release of training material.
• Propose product, procedure, and process improvements to departmental management.

• No input to revenue targets, departmental budgets, or supervisory span.

• Equivalent experience in a Science or Engineering field will also be considered in lieu of a Bachelor’s degree.
• A minimum of 3 years of proven expertise within a science environment.

• Excellent written and verbal communication skills, including presentation abilities.
• Proven ability to communicate clearly, succinctly, and effectively across various mediums.
• Ability to travel up to 40% of the time across Canada, US, Europe, and Asia.
• Proficiency with MS Word and PowerPoint; intermediate knowledge of MS Windows and basic MS Excel.
• Capability to learn and operate scientific instrumentation.
• Ability to work independently and manage large tasks.
• Demonstrate Thermo Fisher Scientific Core Values - Integrity, Intensity, Innovation, and Involvement.
• Project Management planning and knowledge.

• Knowledge in robotics or automation is preferred.
• Curiosity about or knowledge of scientific concepts and instrumentation.
• Strong interpersonal skills for composing training material, delivering high-quality training, and effectively communicating with team members, project managers, and departmental managers.
• Ability to engage extensively with external customers and internal contacts across departments to support problem resolution and achieve training goals.