Patient Flow, Manager - Discharge and Transitions

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground-breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Critical to the functioning of any hospital is the need to manage patient flow - Patients in versus Patients out. Flow focusses on Orchestrating Patient in the Right Place, at the Right Time, for the Right Amount of Time - this applies to discharging patients out of UHN, or transitioning patients within UHN to a more appropriate care level. UHN follows a Home First Philosophy.

The manager discharge and transitions will have operational accountability for supporting development / standardization / education / implementation and improvement of patient discharge / ALC processes across UHN Acute sites. Leveraging the capabilities of epic (EMR), for every discharge the process ensures patients are well informed, discharges are planned and LOS is minimized. Manager will be accountable to collaborate with and provide coaching across all UHN programs and sites, physicians, clinical directors, and unit managers and leadership of supporting services to ensure discharge processes are standardized, well socialized and simplified so that all parties can follow. Planned patient discharges and transitions benefit both the patient and UHN as a whole.

To support patient centred discharges and transition, Patient Flow Manager Discharge and Transitions will work closely with Ontario Health at Home and our Community Service providers to enable seamless transitions. Building relationships with our Community Partners and developing structures to engage them on a regular basis in transitioning patients back to the community will be a key to success. Developing metrics with all teams to evaluate success will be critical to long-term success.

A successful candidate will be a dynamic, process thinker, able to envision the patients journey from admission to discharge, Candidate will work across sites, with many stakeholders to reinforce a Home First Philosophy and all relevant UHN policies.

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

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Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.