Lincoln Alexander Student Service Centre Manager

Department: Registrar

This position is represented by the agreement between the Professional Staff Association and the University of Guelph

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
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General Purpose

Reporting to the University Registrar, the Linc Manager is a member of a team of professionals that provide a wide range of admission, enrolment, and student financial services for the University of Guelph. The incumbent will actively support the Linc’s mission of enhancing the student experience and supporting student success through exceptional customer service delivery and plays a crucial role in the University reaching its institutional recruitment, enrolment, and retention goals.

Duties and Responsibilities

The Linc Manager serves four primary and equally important functions: providing day-to-day office coordination and support; managing the Linc team; providing front-line service; and providing project leadership and management.

As the Linc Manager, you will be responsible for:

• Effectively planning and managing the day-to-day operations of the Linc to meet quality and service standards and timelines for service delivery to future, current, and former Guelph students; students’ parents and family members; Guelph faculty and administrative staff; and organizations at the local, national, and international level.
• Fostering and serving as a role model for an exceptional customer service environment.
• Proactively anticipating issues and customer service problems.
• Undertaking resource planning and consultation within the Linc team, as well as leadership in the Office of Registrarial Services.
• Acting as project manager and lead on various initiatives, with implementations ranging from technical solutions to process improvements.
• Continuously analyzing and improving information systems and digital resources to enhance the integration between Colleague (the Student Information System) and other university technologies or databases as it relates to customer service.
• Collaborating with stakeholders in the university community to deliver optimized online services in the context of Guelph’s strategic goals.
• Participating in planning strategies, budgets, and objectives for the Linc.

Requirements

• An Undergraduate degree in business administration or information management.
• A minimum of 4 years of experience in a supervisory role, leading a multi-functional team.
• Well-developed communication skills, with capacity for effectiveness with a variety of populations, in a variety of settings, through various mediums.
• Ability to remain supportive, empathetic, patient, and service-oriented when dealing with upset or challenging situations.
• Organized, strong attention to detail and follow-through.
• Aptitude for information technology.
• Strategic planning, research, and assessment.
• Strong leadership skills.
• Proven ability to exercise sound judgment, discretion, and diplomacy.
• Proven ability to assess situations and effectively problem solve.
• Ability to adapt to changing situations and shift focus rapidly as needed.
• Demonstrated ability to take initiative and be innovative.
• Ability to work independently.
• A strong understanding of the university student experience and the Colleague student information system is considered an asset.

Employee Type: Regular
Position Number: 10912942
Classification: P&M FT- Band 06
Professional/Managerial Salary Bands

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 11/19/2024
Closing Date: 12/03/2024