Transcript Coordinator #2024-0364

Forbes Ranks U of G Among Canada's Top Employers
Office, Clerical and Technical
Position covered by the Collective Agreement with USW Local 4120

Please read the Application Instructions before applying

Reporting to the Assistant Registrar, Academic Records, Enrolment Services, the Transcript Coordinator is responsible for the production, verification and distribution of hard copy and digital official transcripts for all student groups at the University of Guelph (main campus and former regional campuses). Requests for official transcripts are received from current and former students and alumni via an online request and payment form. The client can request regular or rush service and choose from delivery options such as in-person pickup, e-mail, mail or courier.

The incumbent is also responsible for the processing of EDI (Electronic Data Interchange) outgoing official transcripts requested by University of Guelph students through the Ontario Universities Application Centre (OUAC) and the Ontario College Application Service (OCAS). EDI transcript processing requires the management of an electronic interface between OUAC/OCAS and Colleague.

The Transcript Coordinator is responsible for issuing refunds and resolving payment disputes as required. They will also reconcile online payments and submit revenue remittance reports on a bi-weekly basis to Revenue Control.

The Transcript Coordinator will also assist the Academic Records Coordinators during peak periods with the processing of grade submissions, grade changes, academic misconduct decisions, academic review decisions, end of semester academic coding, Letter of Permission processing, response to legal requests for records, and the organization and filing of related documents in the electronic student filing system.

Requirements of the position include:

• One (1) year of community college in business or office administration and one (1) year related office experience, or an equivalent combination of education and experience.

In addition, the successful incumbent will require:

• Excellent communication and interpersonal skills;
• Excellent attention to detail; strong organizational skills;
• The ability to work independently as well as part of a team;
• The ability to multi-task and prioritize effectively, while maintaining a high quality of work;
• The ability to work well under pressure, with multiple interruptions and strict timelines;
• Technical confidence and competency;
• Basic bookkeeping skills and revenue remittance experience.
• Familiarity with a Student Information System, preferably Colleague, will be considered an asset.

Position Number 439-009
Classification USW, Local 4120 Salary Band 3
Salary Range $23.89 Minimum
$26.68 Normal Hiring Limit
$32.26 Job Rate

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 2024 07 03
Closing Date: 2024 07 10