130447 - Patient Safety Learning System (PSLS) Coordinator

Work Location
VGH 12th & Oak
Home Worksite
00 - Excluded - VCHA
Additional Sites
Regional
Labour Agreement
Excluded
Union
905 - Mgt/Excluded-VCHA (37.5 Hr)
Position Type
Baseline
Job Status
Regular Full-Time
FTE
1.00
Standard Hours / Week
37.50
Job Category
Leaders & Corporate Support
Salary Grade
07
Min Hourly
CAD $38.13/Hr.
Max Hourly
CAD $54.82/Hr.
Shift Times
0800-1600
Days Off
Saturday, Stats, Sunday

Come work as a Safety Learning System (SLS) Coordinator with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Safety Learning System (SLS) Coordinator to join the Medicine Quality & Safety Team. Apply today to join our team!

Reporting to the Regional Director, Quality & Patient Safety, the Patient Safety Learning System (PSLS) Coordinator, coordinates all aspects of the PSLS assigned projects across Vancouver Coastal Health (VCH). The PSLS Coordinator supports strategic planning initiatives through coordinating authority-wide phased implementation and system updates for the PSLS software within designated units/departments. This position is the acknowledged expert in designated PSLS modules and works with stakeholders to streamline and standardize processes and ensure policies, procedures and standards are adhered to in relation to PSLS. Identifies and ensures that functional PSLS issues are resolved effectively and in a timely manner and continually looks for opportunities to maximize usage of the system to ensure on-going business process improvement. Communicates with all levels of designated business area users and management within VCH and external business area counterparts including BC Patient Safety Learning System central office application team to address system/interface needs and issues, test system solutions, resolves technical and business issues regarding critical system dependencies. Participates on PSLS committees as required. Works closely with the managers, unit project leads, and steering committee to address needs of the PSLS users and is responsible for effectively communicating with and training PSLS users (train the trainer) on the functionalities and purpose of the PSLS system. Assists in writing queries to pull information from the system. Identifies opportunities to further take advantage of the system and keeps up to date with new and upcoming functionality. Provides technical leadership and direction to project resources and provides advice and system recommendations to business area team members and other corporate department stakeholders. Liaises with various Health Authorities to exchange best practice process implementation.

As a Safety Learning System (SLS) Coordinator with Vancouver Coastal Health you will:

• Act as a subject matter expert providing business and technical advice to both internal users and external partners to ensure that business needs are met and to ensure the application is used to its full potential. Maintain up to date knowledge regarding new and upcoming system functionality.

• Work closely with stakeholders at all levels in issue resolution and business process improvement. Identify opportunities and make recommendations for application improvements by ensuring system enhancements are developed, tested, deployed and function according to agreed upon requirements.

• Configure system changes and prepare related documentation for changes impacting on system processing, other PSLS modules including changes to common data elements across shared modules, and any changes requiring use of the Application Designer tools.

• Identify and facilitate application of best practices and ensure strong process methodology and evaluation of PSLS initiatives. Ensure expedited resolution to problems or barriers to enable successful implementation of solutions.

• Coordinate and deliver training sessions, drive train-the-trainer activities, and provide one-on-one guidance. Ensure training sessions are evaluated for effectiveness. Develop and maintain training materials and reference documentation related to new systems/processes to ensure knowledge transfer and consistent usage by users.

• Develop and revise queries in PSLS to customize reports to meet user needs and conducts system audits to ensure data integrity.

• Maintain ongoing support for initiatives from project sponsors and user groups, keep stakeholders aware of project status and ensure effective communication channels are in place.

• Represent the department at meetings and committees, establish and maintain clear lines of communications between user department and technical team members. Build relationships with stakeholders that enable the sharing of knowledge and information and encourage collaboration on issues.

• Support the analysis of incidents, claims and complaints in identifying trends in areas of particular risk, in conjunction with Quality & Patient Safety and Risk Management staff.

• Coordinate with project team members to convey priorities and ensure issues are resolved or escalated to the appropriate stakeholders.

Education & Experience

• Bachelor’s Degree in health care or related discipline supplemented by related Information Systems courses.
• Five (5) to seven (7) year's recent, related experience with an emphasis on clinical systems or an equivalent combination of education, training and experience.
• Experience and education in quality and patient safety or risk management is preferred.
• Excellent communication skills to function within a complex interdisciplinary environment.

Knowledge & Abilities

• Maintains a strong sense of ownership and a results-oriented attitude to continually improve processes and systems, enhance efficiency and contribute to overall organizational success.
• Utilizes initiative, vision, independent thinking and creative problem-solving abilities to implement project plans and realize project completion.
• Expertly applies knowledge of interface and application design to build solutions that meet requirements as well as business and technical needs of the organization.
• Applies comprehensive knowledge and skill in change management theory and leadership in facilitating consensus.
• Uses a strong understanding of business functions, interdependencies and processes to ensure data accuracy and currency and enhance/develop the Safety Learning System (SLS).
• Applies solid technical and troubleshooting abilities to map and extract accurate data for submission to external agencies, provide advice and guidance to stakeholders and ability to achieve consensus, resolve conflict and achieve desired outcomes.
• Uses strong communication skills and the ability to establish and maintain strong communication channels with stakeholders.
• Keeps abreast of technological changes, anticipates opportunities and ensures readiness for future technology changes and enhancements
  
  

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.