140037 - Patient Care Quality Liaison, Indigenous Health

Work Location
Indigenous Health
Home Worksite
00 - Excluded - VCHA
Labour Agreement
Excluded
Union
905 - Mgt/Excluded-VCHA (37.5 Hr)
Position Type
Baseline
Job Status
Temporary Full-Time
FTE
1.00
Standard Hours / Week
37.50
Job Category
Leaders & Corporate Support
Salary Grade
07
Min Hourly
CAD $38.13/Hr.
Max Hourly
CAD $54.82/Hr.
Shift Times
0800-1600
Days Off
Saturday, Stats, Sunday
End Date
7/9/2025

Come work as a Patient Care Quality Liaison, Indigenous Health with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Patient Care Quality Liaison to join the Indigenous Health team. Apply today to join our team!

As a Patient Care Quality Liaison, Indigenous Health with Vancouver Coastal Health you will:

• Report to the Director of Indigenous Patient Experience, matrix report to the VCH Director, Patient Care Quality Office (PCQO), and work with the Indigenous Health team (Strategic Leads, Manager, Clinicians) as well as VCH’s administrative team (Regional Directors, Executive Directors, Medical leads, Operational Directors and Managers).
• Support Vancouver Coastal Health (VCH) to establish and maintain effective relationships with patients/clients/residents with a specific focus towards Indigenous peoples and their health and healthcare experiences.
• Provide leadership and consultation by incorporating an Indigenous perspective and bringing a lens of Indigenous cultural safety, diversity, equity and inclusion to the identification, management, resolution and education of patient/client/resident care issues.
• Work in collaboration with key stakeholders, internal to the organization and the larger VCH PCQO team to facilitate a respectful, comprehensive, and appropriate resolution of patient/family care concerns.
• Ensure that avenues for Indigenous patient/client/resident feedback are accessible, facilitate and support the reporting of care concerns, and ensure that complaints and concerns are addressed in a timely, appropriate, and respectful manner.
• Take a proactive approach to understanding Indigenous patients’ experiences in healthcare settings at VCH and also be responsible for ensuring a system for tracking, analyzing and reporting client feedback activities, and identifying opportunities for improvement related to education and policy change for the organization.
• As part of the Indigenous Health team, the PCQ Liaison works cooperatively with the Quality & Patient Safety, Patient Experience and Risk Management teams, referring to them all patient/family feedback issues with opportunities for quality improvement, potential liability or other risks requiring reporting to the Health Care Protection Program (HCPP)

Education & Experience

• Bachelor's degree in a relevant human services discipline (education, social work, nursing, allied health).
• Three to five (3 to 5) years' recent, related experience in conflict resolution/crisis intervention or an equivalent combination of education, training and experience.
• Three to five (3 to 5) years of experience working with Indigenous patients, communities, or populations.

Pursuant to Section 41 of the British Columbia Human Rights Code, preference will be given to individuals of Indigenous identity (First Nations, Inuit, M�tis).

Knowledge & Abilities

• Comprehensive knowledge and demonstrated ability to provide culturally safe care, has completed Indigenous Cultural Safety Training.
• Demonstrated understanding and in-depth knowledge of First Nations, Inuit, and M�tis Peoples and history.
• Demonstrated understanding of provincial and federal guiding principles and documents, for example In Plain Sight report, and calls to action to eliminate Indigenous-specific racism in the health care sector.
• Demonstrated ability to identify and recognize current health care system gaps and barriers for Indigenous individuals and communities seeking health care.
• Demonstrated ability to identify and recognize power inequities within the healthcare system associated with ongoing impacts of colonialism.?
• Demonstrate an understanding of DRIPA and Truth & Reconciliation Commission calls to action (18- 24).
• Demonstrated knowledge of pertinent laws and legislation, including the Freedom of Information and Protection of Privacy Act, the Patient Care Quality Review Board Act, and the Residents' Bill of Rights.
• Demonstrated knowledge of client relations and complaints management best practices.
• Demonstrated ability to exercise judgement and sensitivity working with complex, confidential and sensitive issues.
• Demonstrated knowledge of health care system issues and functions.
• Demonstrated analytical, problem solving and conflict resolution skills.
• Ability to lead, participate and facilitate inter-disciplinary groups in a collaborative environment with multiple interests.
• Ability to provide consultation to healthcare professionals.
• Ability to develop, coordinate and deliver educational programs and presentations.
• Ability to work effectively with others, including working effectively in a multicultural environment, independently, as part of a team and understanding the frameworks of other disciplines.
• Demonstrated ability to communicate effectively both verbally and in writing, adhering to requirements of legislation and with sensitivity to the need to balance both organizational requirements and a focus on patient/client/resident needs.
• Demonstrated organizational skills and ability to organize and prioritize workload and work under time pressures to meet deadlines.
• Physical ability to perform the duties of the position.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.