143798 - Executive Director, Clinical Operations - Community Programs

Work Location
CHST - QLT 2nd floor
Work Area
520 West 6th Avenue - Vancouver Community
Home Worksite
00 - Excluded - VCHA
Labour Agreement
Excluded
Union
905 - Mgt/Excluded-VCHA (37.5 Hr)
Position Type
Baseline
Job Status
Regular Full-Time
FTE
1.00
Standard Hours / Week
37.50
Job Category
Leaders & Corporate Support
Salary Grade
14
Min Hourly
CAD $87.31/Hr.
Max Hourly
CAD $130.97/Hr.
Shift Times
0800-1600
Days Off
Saturday, Stats, Sunday

Come work as an Executive Director, Vancouver Community Operations - with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for an Executive Director to join the Vancouver Community team.

Reporting to the Vice President for Vancouver Community services, the Executive Director is responsible and accountable for the delivery of community-based health services in the dynamic, vibrant and culturally-diverse city of Vancouver. Working in close collaboration with Medical Leadership, Professional Practice, a team of Directors and other Senior Leadership within Vancouver Coastal Health (VCH), the Executive Director oversees the strategic direction, management, and execution of clinical programs, ensuring the highest standards of client-centered care, efficiency, and adherence to regulatory requirements, quality standards, and best practices in clinical operations.

The Executive Director provides leadership, mentorship and guidance to a designated portfolio of Operations Directors who report directly to the Executive Director in a close working relationship emphasizing clear communication channels and collaborative decision making. They also play a key role in the implementation and evaluation of VCH organizational strategies, and provides visionary leadership to the Clinical Operations team, fostering a culture of innovation, excellence, and collaboration. They also establish strong partnerships with Senior Medical Directors and fosters a culture of collaboration between Community Programs and Acute Care senior leadership teams to ensure seamless integration and optimization of clinical programs. Building strong working relationships, represents the organization’s interests in developing a collaborative network both regionally and provincially including the Ministry of Health, provincial government agencies, community agencies, and other partner organizations. Key contacts include the Vancouver Senior Leadership Team, VCH Directors/Managers, Medical Directors, Professional Practice, Indigenous Health, Finance, Legal, People, Decision Support, and Communications leadership.

This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

Apply today to join our team!

As an Executive Director, Clinical Operations - Community Programs with Vancouver Coastal Health you will:

• Work closely with the Vice President and Senior Leadership Team, leads and integrates the activities of multiple, large-scale programs and services for the CoC and ensures that efforts are aligned with and support the VCH vision, values and strategic directions.
• Oversee all aspects of clinical operations for a portfolio of programs, including planning, implementation, and evaluation of clinical programs and service delivery. Provides leadership and direction to a designated portfolio of Operations Directors reporting directly to the Executive Director, ensuring alignment with program and service delivery and the strategic priorities set by the Executive Director.
• Develop and establishes policies, strategies, and operating objectives consistent with those of the organization to ensure efficient and effective implementation of CoC programs and services within the designated portfolio.
• Collaborate cross-functionally with other departments to ensure alignment and seamless execution of clinical initiatives. Implements and maintains rigorous quality control measures to uphold the integrity of clinical operations.
• Participate in and oversees the development, implementation, and maintenance of program and service objectives and short- and long-range plans; develops tracking and evaluation programs to assist in the accomplishment of established project goals and objectives.
• Manage the working relationships between operational leadership, Vice Presidents, VCH senior leaders, and key internal and external partners.
• All other duties as required.

Education & Experience

• Master’s Degree in Health Services Administration, Business Administration or related master’s degree, with more than fifteen (15) years’ recent, related clinical operations experience in a senior management/leadership position within a large, academic health care setting, responsible for the development, implementation and evaluation of complex service delivery systems.
• Current registration with relevant professional College/Association, if applicable.
• Demonstrated commitment to on-going learning and professional development.

Knowledge & Abilities

• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.
• Demonstrates a comprehensive understanding of the broader healthcare landscape, including regulatory frameworks, technological advancements, and evolving patient needs.
• Navigates the integrated and complex health system, applying system-level critical thinking to develop and implement strategic priorities effectively.
• Employs forward-thinking approaches, anticipating future trends and challenges to ensure strategic priorities are relevant in the current context, and also resilient in the face of evolving healthcare dynamics.
• Anticipates future changes in service delivery and develops transition strategies that optimize resource utilization and ultimately improve efficiency and quality of patient/client care.
• Drives development, implementation and evaluation of initiatives that support new or expanded programs/services within a multi-site environment following a team-based approach.
• Fosters collaboration and effective working relationships with partners to promote cooperative goals and contribute to an atmosphere of trust and mutual respect.
• Applies superior conflict management skills and expertise to persuade and negotiate effectively to lead and implement change and/or resolve issues/disputes.
• Applies superior judgment to communicate sensitive information in a compelling manner with a variety of internal and external interested parties.
• Uses sound business acumen to manage the fiscal resources of assigned programs/services in a manner that is financially responsible and consistent with the overall goals of the organization.
• Physical ability to perform the duties of the position.

SHARED VALUES:

You care for everyone:

• You’re compassionate, empathetic, and sensitive to the needs of others.
• You are respectful, treating people as equals, and valuing others’ perspectives and differences.
• You are appreciative of others’ efforts and give them praise when it’s due.

You are always learning:

• You are open minded, always receptive to different perspectives and ways of doing things.
• You are curious and ask questions to find a deeper understanding.
• You share your expertise and mentor others by sharing your knowledge and experience.

You strive for better results:

• You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.
• You’re a solution finder, empowered to solve the challenges we face in healthcare.
• You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

If you have any questions, please reach out to executivecareers@vch.ca.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research, and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health, and dental and municipal pension plan.
• Grow your career with employer-paid training and leadership development opportunities.
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families.
• Award-winning recognition programs to honour staff, medical staff and volunteers.
• Access to exclusive discount offers and deals for VCH staff.

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams, and inclusive environments, which are integral to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2025.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.