In-School Technician (E)

IN-SCHOOL TECHNICIAN (E) Waterloo-Oxford District Secondary School Information Technology Services Applicants will be considered in the following order: 1) Qualified permanent ESS/OSSTF Bargaining Unit employees. 2) Qualified probationary, temporary and Temporary Hourly Rated (THR) ESS/OSSTF employees. 3) Qualified external applicants (includes employees from other Bargaining Units) The successful candidate will report to the Principal during the school year, and to the Supervisor of IT Support: Operations during the summer months. The Supervisor IT Support: Operations provides the direction for technical standards, IT Services Department procedures, and training. The candidate will work directly with school staff through the Principal or designate to ensure the proper maintenance, support and scheduling technology performed in the school. In addition, the successful candidate may be called upon to serve as a backup for other locations and to work on special ITS project teams during the summer. The successful candidate for this Educational Support Staff position, Level E ($52,549- $63,944), will work 12 months per year, 35 hours per week, effective as soon as possible. Flexibility is required as hours of work may vary according to workload or assignment, and overtime may be necessary for special projects and the successful candidate will be required to drive their vehicle at times. Responsibilities Support the vision, philosophy and procedures of the school; Provide technical support for the technology in the school; Provide customer service to students and staff illustrated through well-developed organizational, and soft skills (interpersonal and communication); End-user account and device support as required through defined work processes and procedures; Design and supervise schedules to make equipment and materials available (may include lab bookings); Perform preventative maintenance and trouble shooting for media and computer equipment, including daily use of Chromebooks; Ensure that software is installed and functions properly on network and stand alone computers upon IT Services approval; Ensure the day-to-day set up of media equipment and make arrangements for after hours functions; Maintain a local inventory (asset, date of purchase and warranty tracking) and security control for media and computer equipment to include and track all site based purchases and 1:1 mobile devices; Order, receive and return instructional materials borrowed from IT Services and from outside sources (e.g. central loan materials); Work collaboratively with staff to support student learning (e.g. by assisting in the development and management of software collections, by assisting the staff with the acquisition, set-up and troubleshooting of technology, etc.); Work collaboratively with the school�s administrator, digital learning and CATC committee related to technical responsibilities; Liaise with other areas of IT Services; Work co-operatively as a member of the school and ITS team to fulfill their mandate and goals; and Other duties as assigned. Qualifications Hold a minimum a two-year community college diploma. Preference will be given to those with a diploma related to information technology. Applicants with education obtained internationally and deemed to be equivalent to a two-year community college diploma, will be considered; Must be able to perform the physical demands of the job including regular and consistent bending, reaching above shoulder level, standing for extended periods of time, moving equipment, pushing and pulling objects weighing up to 50 pounds / 20 kilograms, and lifting objects above shoulder level with assistance; Minimum of 2 years IT related work experience. Preference will be given to candidates with prior knowledge and experience with operating systems (Windows and Mac OS), system applications (e.g. SchoolConnect, First Class, remote client support tools, Google Apps for Education), adaptive technology, amplified systems, interactive whiteboards, printers, scanners, smart phones, workstations, the active directory structure, network protocols, and browsers and mobility; Computing Technology Industry Association A+ Technical Certification (preferred); Customer service training/certifications/workshops (preferred); Demonstrated ability with sound, lighting and radio systems an asset; Well-developed troubleshooting, organizational, interpersonal and communication skills with the ability to deal pleasantly and tactfully with clients to successfully explain technical issues and provide excellent customer service; Ability to follow outlined processes and procedures; Ability to complete assigned duties with minimal supervision; and Must have a valid level �G� Ontario driver�s license and regular access to a vehicle. Applicant Self-Identification Questions The information collected in Apply to Education is used to monitor WRDSB�s progress toward our equity goals including our commitment to diversity in WRDSB recruitment and hiring practices. We are committed to the security and confidentiality of information under our control, and to the protection of privacy with respect to personal and confidential information that is collected, used, disclosed and retained in the system (Policy 1014_- Privacy Protection and Access to Information). Information is collected pursuant to Ontario�s Education Equity Action Plan (Ministry of Education), PPM 165 and the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Access to this information is restricted to specific individuals in Human Resources. Access, use and disclosure of the data is governed by MFIPPA and ethical research practices. Applicant Self-Identification data will be attached to your Apply to Education applicant profile as long as you are employed with the WRDSB. If you prefer not to answer any of the Self Identification questions, you can select �prefer not to answer�. This in no way affects your application or the applicant selection process. If you have questions or concerns about this please contact humanresources@wrdsb.ca. The Waterloo Region District School Board is committed to equity in employment. We are committed to fair and equitable hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve, who will foster the success and well-being of our students and who demonstrate a commitment to equity and inclusion in the classroom. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to: First Nations, Métis and Inuit peoples, and all other Indigenous peoples; members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin; persons with visible and/or invisible (physical and/or mental) disabilities; and persons of marginalized sexual orientations, gender identities, and gender expressions. We will make any appropriate accommodation based on any of the human rights protected grounds, to support candidate participation in the hiring process. Upon request, we will provide reasonable accommodations in the hiring process to support applicants with disabilities. While we appreciate all applications, only those selected for an interview will be contacted. No phone calls please.