Attendant - Crisis Services

The Shared Health Mental Health and Addictions program provides a range of mental health and addiction services across the healthcare continuum that support and promote recovery. Through collaboration and partnership across various health, social service and community sectors the program strives to promote mental health and well-being for all, to reduce inequities and the impact of mental health and addiction problems and to work towards sustainability of mentally healthy individuals and communities.

The Crisis Response Centre (CRC) delivers crisis services to individuals residing within the Health Region. Services include 24/7 walk-in and mobile services, as well as scheduled post-crisis services. The CRC employs a multi-disciplinary team with psychiatrists, psychologists, physician assistants, nurses and other clinicians and crisis workers with expertise in mental health in addition to an understanding of the service needs of persons with an accompanying substance use disorder. The Crisis Stabilization Unit is a separate but linked service at a separate location. More than 20,000 people access the Crisis Response Services each year.

The Employer may use this posting to establish an eligibility list. Such lists may be maintained for a period of time not exceeding six (6) months.

• A minimum of two years’ related experience.
• Preferred experience in working with individuals experiencing a psychosocial crisis.

The Crisis Response Centre has a mandate to provide service in French; preference will be given to bilingual (French/English) candidates.

• Successful completion of a Unit Clerk Course and/or a Medical Office Assistant Course required.
• Basic Cardiac Life Saving Certificate preferred.
• ASIST training preferred.

• Working knowledge of computer software required.
• Keyboarding skills (30-50 wpm) required.
• Knowledge of medical terminology required.
• Demonstrated knowledge and experience maintaining medical records and filing systems, as well as processing personal health information.
• Working knowledge of electronic medical records preferred.

• Must be able to function effectively in a fast-moving environment with frequent interruptions.
• Must be able to do moderate lifting and much walking.