Infrastructure Support Analyst 3 - Security & Risk

Maintain managed security services and support cybersecurity practices within the Digital Shared Services environment in a complex 24x7x365 system critical environment. Work assignments within the job may focus on: monitoring and responding to security alerts as well as customer reported cybersecurity issues/concerns, supporting Digital Shared Services cybersecurity incident response and vulnerability management practices, ensuring managed security services are deployed and operating, and maintaining the security awareness program.

• 3 years of experience in enterprise information technology providing infrastructure support with a focus on one or more of the following areas:
  • Server virtualization including storage system hardware, applications, and operating systems configuration and backup.
  • Network management including supporting network hardware, applications, and operating systems configuration and backup.
  • Security administration, information and event management and log management including monitoring and storage optimization.
• Experience managing service requests and incidents using an ITSM tool.

• Diploma in information technology from an accredited postsecondary institution.
• Vendor and industry certifications in specific technologies and functions (such as CISSP, MCSE, CCNP and ITIL) are assets.

• Must have a valid Manitoba driver’s license and use of your personal motor vehicle for occasional travel to urban centers within Manitoba.

• Demonstrate the LEADS in a Caring Environment leadership capabilities at the front-line developmental level including: Lead self, Engage others, Achieve results, Develop coalitions, and Systems transformation.
• Familiarity with ITIL practices including incident management, change management and problem management.
• Knowledge of information security frameworks such as ISO 2700x, CIS Controls, NIST CSF, and COBIT.
• Familiarity with incident response and crisis management procedures is considered an asset.
• Excellent written and verbal communication and interpersonal skills to interact with a wide range of individuals in a wide range of situations.
• Good report-writing skills, detail-oriented, with a commitment to security best practice.

• Typical of working at a computer in an environmentally controlled office environment.
• Lifting and moving large computer equipment up to 50 lbs.
• An ‘on call’ rotation of evenings/weekends is required, some overtime as required.
• Regularly manages competing demands and interruptions; incumbent is able to schedule dedicated and focused time for planning and concentration.
• Must be available in-person at assigned site(s) as required.