Occupational and Environmental Safety and Health Technician

The OESH Technician - Case Management is responsible for providing triage services, initial assessment, support, and assistance to the Disability Management Coordinators. Acts as a secondary contact for the Disability Management Coordinator to injured/ill workers, WRHA supervisory and Human Resources personnel, and external stakeholders.

Duties include:

• Providing and obtaining information by telephone or correspondence.
• Assisting in monitoring the progress of the case management plan.
• Following up on requests for medical information.
• Following up with injured/ill workers, supervisors, third party insurers or healthcare provider.

• One-year previous case management experience including the ability to obtain, assess and evaluate information from a variety of sources (worker, supervisor, insurers, healthcare providers, etc.), and prioritize disability management case files according to urgency for service.

• Complete high school education, Manitoba standards, required.
• Formal case management courses/training or an equivalent combination of education and experience required.
• Training in health and safety preferred.
• A combination of education and experience may be considered.

Not Applicable

• Able to re-prioritize the workload as/when information changes.
• Demonstrated proficiency in the use of personal computers Microsoft Office (Access, Excel, Word & Outlook) required.
• Knowledge of the Workers Compensation Board, Manitoba Public Insurance, and Long-Term Disability Plans preferred.
• Knowledge of human resource management principles and related legislation preferred.
• Knowledge of PHIA and FIPPA preferred.
• Knowledge of medical terminology preferred.
• Excellent written and verbal communication skills.
• Able to maintain written file documentation to standards, generate correspondence to various sources.
• Able to organize a high workload under competing demands with frequent interruptions, and prioritize workload accordingly.
• Demonstrated problem-solving capabilities.
• Demonstrated ability to provide superior customer service in sometimes conflicted or confrontational circumstances.
• Able to work as part of a team, and independently with minimal direction.

Not Applicable