Utilization Specialist

Supports the coordination of patient flow and related resource utilization within the assigned Service Delivery Organization and across services and sites as required. Also functions as the Care Coordination contact point at the site level for system flow management and performance.

MAIN FUNCTION:

Under the supervision of both the WRHA Lead, Access and Transition, as well as, the SDO Lead, Clinical Health Services/Operations, the incumbent:

• Assists in the development, planning, and implementation of regional and provincial initiatives which improve patient flow.
• Develops expertise in Patient Flow Software and Bed Management applications.
• Maintains a regional approach to education and training in the use of the Patient Flow Software and Bed Management applications.
• Maintains a regional quality monitoring program related to the use of Patient Flow Software and Bed Management applications.
• Participates in the planning, implementation, delivery and evaluation of projects and initiatives which relate to achieving operational patient flow performance targets.
• Maintains access to beds within sites as per regional developed processes.

• Minimum 5-10 years recent experience working in an acute medical, surgical, or critical care/emergency environment required.
• Experience in an operational role, particularly with a focus on transition planning and practices preferred.
• Experience in using computerized applications, including Microsoft products and patient flow software, is preferred.

• Baccalaureate degree required in a relevant Health Care discipline.
• Master's preferred.
• Education in Lean Six Sigma or equivalent preferred.

• Current registration with professional association/licensing body required.

• Excellent communication and interpersonal skills.
• Able to function independently, as well as in a team environment.
• Demonstrated ability to work within a project team environment.
• Proficiency in concepts related to collaborative practice and inter-professional education and practice.
• Demonstrated ability to analyze and problem-solve.
• Must have the ability to work effectively and efficiently with computerized clinical applications.

• Ability to work in all Winnipeg Health Region locations (acute/community/long-term care) and to arrange own transportation.