Consultant e) en support des Avantages sociaux & Solutions talent / Benefits & Talent Solutions Consultant

POSITION TITLE: BTS Consultant- Bilingual
REPORTS TO: Manager, Client Services
WORK HOURS: Monday to Friday, 8:00 a.m. - 8:00 p.m EST

PRINCIPLE ACCOUNTABILITIES:
Helpline:
- Deal with application-oriented questions regarding functionality of all ADP Canada Human Resource software products and regarding data fields in the applications, their purpose, and how they relate to other data elements in the database and HR practices generally
- Assist clients in functionality and problems resolution with ADP's standard interfaces to payroll
Technical Support:
- Investigate all technical related calls, sourcing the cause of the issue and the best path to resolution
- Determine the nature of technical related calls and escalate to technical services when necessary
General
- Document all incoming calls using the established call tracking systems
- Monitor all outstanding calls and follow up with assigned technical representative if call has been escalated
- Interact with team members to advise and communicate any client situations or requirements
- Participate in weekly and monthly meetings
- Assist and participate in BTS special projects and functions as required

Experience, Skills, Academic:

EDUCATION
BA/Diploma in Business or equivalent in education and experience.

CRITICAL POSITION CRITERIA:
- One to two years of experience in Human Resources administration, HRIS implementation, training, consulting or a related role
- Fluently bilingual: English and French
- Application knowledge on Word Processing, Spreadsheet, preferably MS Office products
-Proven record of delivering excellent customer experience.
-Strong interpersonal skills, the ability to communicate effectively both verbal and written) and the ability to organize tasks in a logical priority.
- The ability to work independently and as part of a group or a team.
- Aptitude for learning new applications and operating environments
- HR designation is desirable

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity Employer.

À PROPOS D' ADP : Nous offrons aux entreprises des solutions pertinentes propices à leur succès. Régulièrement classée parmi les « entreprises les plus admirées » par le magazine FORTUNEMD et reconnue par ForbesMD comme une des « entreprises les plus novatrices au monde », ADP compte plus d'un demi-million de clients à l'échelle internationale et plus de 60 ans d'expérience à titre de chef de file mondial en solutions d'impartition.

ADP est un employeur à action

NOTE TO APPLICANTS:
Please note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.