Senior Implementation Specialist, Payroll - Upgrades

ADP is hiring a Senior Implementation Specialist - Payroll Upgrades)

• Do you want a trifecta of payroll, implementation, and project management experience?
• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

In this role, you will upgrade clients from legacy platforms to the current ADP Canada flagship platform

As a Upgrades Senior Implementation Specialist - Payroll, you will lead or have a PM on projects within and across our business by completing an end to end process to ensure project completion / successful go-live on time, within scope, and with quality/accuracy.

You will partner and work with existing clients to understand their business needs; analyze their existing system setup, interface requirements, and business processes; and guide and drive clients towards a successful Upgrade project.

To thrive in this role, you must be comfortable working in a self-paced environment keeping timelines on track without sacrificing quality. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about careers in Implementation at ADP,

visit: https://jobs.adp.com/locations/canada/teams-roles/implementation/

What you’ll do:

What you can expect on a typical day:

• Implement Payroll. You will follow a very detailed End to End process guide and leverage automated tools from project Kick-Off to Go-Live/Transition to Service inclusive of a payroll analysis, payroll interview, configuration request, employee load, testing, year to date load, payroll parallels, and netsecure migration all with the support of an intact Implementation Team Lead and support team.
• Manage projects. For projects that don’t have a PM assigned, you’ll manage project delivery and execution for mid-market client implementations from initial project identification to hand-off to the Client Service Delivery team. You will be accountable for planning, managing, leading, and motivating a cross-functional team to implement projects in support of ADP Sales.
• Serve as the Subject Matter Expert. You’ll lead and manage comprehensive project plans and identify risks and issues. You will execute best practices and industry leading methodology.
• Partner internally. You’ll communicate with project stakeholders including the ADP leadership team and client project teams and will transfer your knowledge/skills to other members of the Implementation team.
• Build and maintain relationships. You'll manage strong, healthy relationships with stakeholders, project teams, and external vendors ensuring that project delivery expectations are clearly defined and met. You will build and maintain a referenceable customer relationship.

General Responsibilities

• Thorough understanding of Upgrade Implementation processes and methodology.
• Managing a portfolio of accounts from project initiation to close.
• Record and manage project deliverables, risks and actions
• Managing project risks and escalations to resolution. Develop, manage and maintain a comprehensive Implementation Project Plan.
• Provide regular Implementation status reports to stakeholders, highlighting critical issues for management and overall status of project.
• Support client through all phases of the Upgrade as required.
• Assists client with training enrollment and follows up on training completion.
• Guides client through planning change management activities and recommends best practices.
• Proficient at providing on-site product overview sessions, if required.
• Provide ongoing payroll consulting support to assigned clients until transition to Client Services.
• Follow through on all aspects of the Upgrade project scope to ensure a clean transition to client services.
• Commitment to a team environment demonstrating a positive approach and co-operation
• Act as a single point of contact for all project related issues and escalations
• Actively manage plans, dependencies, scope, risks, issues and quality, and deliver projects in line with agreed upon overall project commitments
• Managing project scope. Investigating and making recommendations on issues that challenge scope boundaries
• Monitoring and reporting on project traction and progress and, as necessary, coordinating the development, discussion and approval of corrective action and/or contingency plans
• Building and effectively managing multidisciplinary project teams
• Managing stakeholder relations to ensure that project delivery expectations are clearly defined and met. Build and maintain a reference-able customer relationship

TO SUCCEED IN THIS ROLE: Requirements

• Minimum 3 years’ experience in payroll, HR or implementation
• Strong customer service skills
• Strong excel skills and Microsoft Office.
• General technical knowledge of operating systems and networking infrastructures including general internet concepts.

Bonus points for these:

• PCP certification completed or in progress
• Project Management knowledge/discipline
• Knowledge of ADP Workforce Now or other ADP product experience
• Bilingual French, English

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Create. Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

Jobs.adp.ca

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.